Jennifer Brooks
Olive Branch, MS,MS
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
25
25
years of professional experience
Work History
Office Manager
Mental Health Resources
02.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Effectively applied Accounting principles when handling duties such as Payroll, A/P, Banking, etc.
- Managed Payroll processing accurately and efficiently while adhering to strict deadlines for submission to HR department.
Lead Business Office Associate
Mental Health Resources
11.2020 - 02.2022
- Reduced errors in financial transactions, ensuring accurate reporting and data entry.
- Developed strong relationships with clients, fostering trust and loyalty leading to long-term retention.
- Maximized revenue by streamlining billing processes and identifying opportunities for improvement.
- Managed accounts receivable, ensuring timely invoicing and collection of payments.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Gathered, organized and input information into digital database.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Developed knowledge of company products and services to make suggestions according to customer needs.
Customer Service Representative
Community Choice Financial
04.2019 - 11.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Assistant Business Office Manager
Countryside Healthcare And Rehabilitation
05.2017 - 01.2019
- Performed accounts receivable collections for past due accounts by conducting collection calls.
- Managed staff payroll and benefits administration to ensure smooth operations and employee satisfaction.
- Resolved conflicts among team members through effective communication strategies resulting in harmonious work environments.
- Conducted onboarding process to recruit, train and prepare new hire documentation for orientation.
- Streamlined office procedures by implementing efficient organizational systems and reducing redundancies.
- Oversaw accounts payable and receivable functions to maintain timely payments and balanced books.
- Maintained vendor files and entered invoices into accounting software.
- Oversaw office inventory activities by ordering, stocking and shipment receiving.
Education
GED -
Buena Vista Adult School
Corona, CA07.1996
Skills
- Customer Service, over 20 years
- Office Management, over 10 years
- Organizational Skills
- Medical Scheduling
- EMR Systems
- Account Payable
- Accounts Receivable/Collections
- Human Resources
- Medical Scheduling
- Insurance Verification
Timeline
Office Manager
Mental Health Resources
02.2022 - Current
Lead Business Office Associate
Mental Health Resources
11.2020 - 02.2022
Customer Service Representative
Community Choice Financial
04.2019 - 11.2020
Assistant Business Office Manager
Countryside Healthcare And Rehabilitation
05.2017 - 01.2019
GED -
Buena Vista Adult School
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