Jennifer Brossenne
Williamsburg,OH
Summary
- Personable and professional Benefits Consultant committed to delivering excellent customer service and counsel. Skilled in maintaining client relationships by ensuring employees have the information required to get the most out of each plan.
- 20+ years of Human Resources Benefits experience
- Experience with HRIS Benefits implementation projects (i.e. Workday and UKG software)
- Obtained Certified Benefits Professional (CBP) certification from World at Work
- Experience in Benefit Request for Proposals (RFP’s).
- Worked directly with vendors in Health and Wellness plans (medical, dental, vision, life insurance, 401k, and retirement plans)
- PeopleSoft HRIS, Workday, UKG and ADP Benefits experience
- Wellness Program – created and administered wellness program, created an incentive program, added wellness classes, added an on-site nurse, worked with cafeteria to offer healthy meal options
- Assist with all annual enrollment activities, including establishing new benefit rates, any changes to plan designs, employee communications, and open enrollment meetings
- Conduct benefit orientations for new hires.
- Quarterly reviews of all 401k and retirement plans with fiduciary committee
- Experience in self-insured and fully insured plans - worked on Appeals committee for medical and dental appeals
- Excellent benefit resolution skills
- Strong teamwork and leadership skills
Overview
29
29
years of professional experience
1
1
Certification
Work History
Benefits Consultant
Brossenne Benefits Consulting
06.2022 - Current
- Evaluated voluntary benefit offerings for potential inclusion in company plans, ensuring alignment with organizational goals and employee preferences.
- Managed open enrollment periods, ensuring timely communication of benefit updates and assisting employees with their selections.
- Built relationships with vendors to foster quality service delivery.
- Checked employees' benefits enrollment for accuracy and inputted all data into UKG/Workday/ADP Benefits.
- Assisted with design and implementation of various employee benefits programs.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Monitored industry trends to stay current on best practices in benefits design and administration.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Served as liaison between organization and insurance carriers, advocating for employees'' best interests during claim disputes or other matters.
- Developed and maintained courteous and effective working relationships.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
Assistant Manager, Payroll and Benefits
United Dairy Farmers
11.2018 - 06.2022
- Enhanced employee satisfaction by implementing comprehensive benefits packages.
- Streamlined benefits enrollment process for smoother onboarding of new employees.
- Improved benefits communication, resulting in increased employee understanding and participation.
- Developed and executed annual open enrollment events, ensuring timely updates to employee benefits elections.
- Implemented wellness programs to encourage healthy lifestyles among employees and lower insurance premiums.
- Assisted employees with resolving complex benefit-related issues, providing timely support and guidance.
- Educated new hires about different benefit plans.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Managed benefit system implementation with minimal supervision, demonstrating strong organizational skills and adaptability.
Benefits Analyst II
First Financial bank
08.2016 - 10.2018
- Assisted with design and implementation of various employee benefits programs.
- Collaborated with HR team to design and administer annual benefits open enrollment events, leading to smooth process for all employees.
- Maintained compliance with legal regulations by staying informed on updates to federal, state, and local laws affecting employee benefits.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Employee Benefits Broker Account Tech
Marsh & McLennan Agency (MMA)
03.2015 - 08.2016
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Increased client satisfaction by providing tailored investment advice and personalized service.
- Assisted clients in navigating complex regulatory requirements related to investments, ensuring compliance with all applicable laws.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Senior Benefits Analyst
AMERICAN MODERN INSURANCE GROUP (AMIG)
10.2000 - 10.2010
- Evaluated vendor performance regularly, maintaining strong relationships while holding them accountable to service level agreements.
- Created streamlined onboarding process for new hires, facilitating their efficient enrollment in company-sponsored benefit programs.
- Implemented effective training programs on benefits policies and procedures for HR staff, ensuring consistent knowledge across organization.
- Delivered communication and training for benefit administrators on new plans and changes.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Provided subject matter expertise on eligibility, coverage, and other benefits matters.
- Negotiated and managed contracts with health insurance providers to secure cost-effective employee coverage.
Benefits Analyst I
AMERICAN MODERN INSURANCE GROUP (AMIG)
06.1995 - 09.2000
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
- Assisted with design and implementation of various employee benefits programs.
- Checked employees' benefits enrollment for accuracy and inputted all data into PeopleSoft.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Managed relationships with external partners such as insurance carriers and brokers to ensure optimal service levels for both company and its employees.
- Built relationships with vendors to foster quality service delivery.
- Self-motivated, with strong sense of personal responsibility.
- Worked well in team setting, providing support and guidance.
Education
Bachelor of Science - Business/Human Resources
Northern Kentucky University
Highland Heights, KY01.2001
Associate of Applied Science - Business
University of Cincinnati
Cincinnati, OH01.1998
Skills
- Retirement Plan Management
- Benefits Strategy Development
- Benefits Explanation
- Vendor Relationship Management
- Benefits Administration
- Health and Welfare Plans
- Wellness Program Implementation
- Workday/UKG/ADP Benefits Software experience
Certification
Certified Benefits Professional, World at Work, 2014
Timeline
Benefits Consultant
Brossenne Benefits Consulting
06.2022 - Current
Assistant Manager, Payroll and Benefits
United Dairy Farmers
11.2018 - 06.2022
Benefits Analyst II
First Financial bank
08.2016 - 10.2018
Employee Benefits Broker Account Tech
Marsh & McLennan Agency (MMA)
03.2015 - 08.2016
Senior Benefits Analyst
AMERICAN MODERN INSURANCE GROUP (AMIG)
10.2000 - 10.2010
Benefits Analyst I
AMERICAN MODERN INSURANCE GROUP (AMIG)
06.1995 - 09.2000
Bachelor of Science - Business/Human Resources
Northern Kentucky University
Associate of Applied Science - Business
University of Cincinnati