Jennifer LeGault

• Managed daily branch operations, driving profitability through effective team leadership.
• Developed customer service strategies to enhance client satisfaction and loyalty.
• Implemented policies and procedures to maximize operational efficiency.
• Trained staff on banking products and systems to improve service delivery.
• Analyzed financial reports monthly to identify trends and inform decision-making.
• Coordinated across departments to resolve issues and streamline processes.
• Ensured compliance with banking regulations to mitigate risk.
• Conducted performance reviews to support employee development and accountability.

• Ensured compliance with banking regulations through supervision of daily operations.
• Monitored branch performance metrics to identify operational improvement opportunities.
• Oversaw staff scheduling and resource allocation for optimal branch functionality.
• Provided leadership to enhance efficiency of branch operations.
• Managed cash flow activities, including balancing cash drawers at opening and closing.
• Conducted performance reviews, evaluating employee goals and delivering constructive feedback.
• Delivered training on company policies and procedures to new employees.
• Supported Branch Manager by actively monitoring operations and executing essential duties.

Implemented training programs on operational best practices for staff development.

• Supervised teller operations to ensure compliance with company policies.
• Trained and mentored new tellers in customer service and transaction processes.
• Monitored cash flow and managed daily balancing of teller drawers.
• Investigated discrepancies between actual cash counts and computer-generated totals.
• Handled complex customer inquiries and resolved issues in a timely manner.
• Secured funds and maintained optimal financial controls through accurate transactions.
• Supplied tellers with necessary coin and currency for efficient operations.

• Processed customer deposits and withdrawals with accuracy and efficiency.
• Assisted clients with inquiries and transaction requests in a timely manner.
• Managed cash drawer, ensuring proper end-of-shift balancing.
• Promoted bank products to enhance customer engagement.
• Collaborated with team members to resolve customer issues effectively.
• Maintained compliance with banking regulations during all transactions.
• Handled large volumes of currency quickly, minimizing errors.
• Ensured confidentiality of customer records in accordance with company policies.