Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Computer Skills
Awards
Timeline
CustomerServiceRepresentative
JENNIFER BROWN

JENNIFER BROWN

Medical Office Specialist
Aiken,SC

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

3
3
years of professional experience

Work History

Media Aide

J.D. Lever Elementary School
01.2020 - Current
  • Assists with day-to-day operations, working efficiently and productively with all team members.
  • Collaborates with faculty to integrate multimedia resources into curriculum, promoting active learning experiences for students.
  • Enhanced the media center''s physical space by maintaining a clean, welcoming environment conducive to learning and exploration.
  • Supports teachers by researching and recommending appropriate media resources to enhance lesson plans.
  • Streamlines the checkout process for patrons, resulting in increased satisfaction and resource usage.
  • Enhanced media library accessibility by cataloging and organizing materials efficiently.
  • Safeguarded student privacy and adhered to confidentiality guidelines when managing patron records or handling sensitive information.

Home Health Aide

Remain at Home
05.2021 - 01.2024
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Documented vital statistics and coordinated with health care providers.
  • Directed patient in simple prescribed exercises to assist with daily physical therapy routines.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Scheduled and coordinated medical appointments.
  • Administered medications in accordance with doctor's instructions.

Customer Service Representative

Urban Outfitters, Inc.
11.2008 - 06.2012
  • Implemented new database for improving customer service for three high-traffic websites
  • Provided operational support through phone and e-mail communications
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

AA degree in Health Science - Business Healthcare Technology

Augusta Technical College
Augusta, Georgia
05.2023

Skills

    • Technical Issue Troubleshooting
    • Proficient in Microsoft Office
    • Effective Multitasking and Organization
    • Data Entry
    • CPR Certified
      • Customer Service
      • Clerical Support
      • HIPAA Compliance
      • Electronic Recordkeeping
      • Medical Terminology

Accomplishments

  • Earned G.E.M. through effectively helping with multi-level job responsibilities throughout the school district.

Certification

  • CPR and First Aid certified
  • Notary Public

Computer Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Outlook

Awards

Aiken County Public School District 2023 G.E.M. (Giving Even More) Award recipient

Timeline

Home Health Aide

Remain at Home
05.2021 - 01.2024

Media Aide

J.D. Lever Elementary School
01.2020 - Current

Customer Service Representative

Urban Outfitters, Inc.
11.2008 - 06.2012

AA degree in Health Science - Business Healthcare Technology

Augusta Technical College

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JENNIFER BROWNMedical Office Specialist