Jennifer Brown
Arvada,CO
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
18
18
years of professional experience
Work History
Claims Adjuster & Inspector
Sonsio LLC
Arvada, CO
11.2014 - Current
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine warranty coverage.
- Verified warranty claims and determined fair amount for settlement.
- Completed inspection of 40 claims per day.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
- Reviewed and analyzed suspicious and potentially fraudulent warranty claims.
- Trained other claims staff members on proper handling and evaluation of claims.
Customer Service Associate
Morris 4x4 Center
Pompano Beach, FL
02.2014 - 05.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Managed over 30 customer calls per day.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered basic technical support for clients on wide range of company products.
Customer Service Account Manager
Nationwide Relocation Services
Margate, FL
05.2013 - 01.2014
- Responded proactively and positively to rapid change.
- Managed over 30 calls and emails per day.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Administrative Assistant
Teleperformance USA
North Lauderdale, FL
06.2011 - 04.2013
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage
Supervisor
Teleperformance USA
Ogden/North Lauderdale, UT/FL
09.2009 - 06.2011
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Supervised 15-20 call center agents.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
Customer Service Representative
Teleperformance USA
Ogden, UT
02.2009 - 08.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Completed over 70 calls per day.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Education
High School Diploma -
Weber High School
Ogden, UT06.2005
Skills
- Insurance policy coverage knowledge
- Familiar with fraud statutes
- Administrative background
- Highly motivated
- Microsoft Word
- Verbal and Written Communication
- Problem Solving
- Customer Service
- Customer Inquiry and Response
- Training and mentoring
- Staff Management
Timeline
Claims Adjuster & Inspector
Sonsio LLC
11.2014 - Current
Customer Service Associate
Morris 4x4 Center
02.2014 - 05.2014
Customer Service Account Manager
Nationwide Relocation Services
05.2013 - 01.2014
Administrative Assistant
Teleperformance USA
06.2011 - 04.2013
Supervisor
Teleperformance USA
09.2009 - 06.2011
Customer Service Representative
Teleperformance USA
02.2009 - 08.2009
High School Diploma -
Weber High School
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