Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Brown

Hospitality
Cape Coral,FL

Summary

Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Ultimate goal being to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Bartender/Server

Chili's Bar And Grill
01.2016 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Office Assistant/Receptionist

Miracle Ear
01.2014 - 04.2015
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt, and arranging for pickup or transmittal.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Organized, maintained and updated information in computer databases.
  • Resolved customer problems and complaints.

Manager

Brown & Sons INC.
06.1999 - 09.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Server/Hostess

Denny's
10.2002 - 04.2010
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

High School Diploma -

Herkimer High School
Herkimer, NY

Skills

  • Quality Control
  • Dining Customer Service
  • Process Payments
  • Assist Customers
  • Stocking and Replenishing
  • Food Preparation and Safety
  • High-Volume Dining
  • Suggestive Selling
  • Pos Operation
  • Age Verification
  • Active Listening
  • Cash Register Operations
  • Troubleshooting
  • Customer Service and Rapport
  • Wine and Beer Recommendations
  • Cash Handling and Management
  • Drink Consistency

Timeline

Bartender/Server

Chili's Bar And Grill
01.2016 - Current

Office Assistant/Receptionist

Miracle Ear
01.2014 - 04.2015

Server/Hostess

Denny's
10.2002 - 04.2010

Manager

Brown & Sons INC.
06.1999 - 09.2014

High School Diploma -

Herkimer High School

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