Jennifer Brown
Tucson,AZ
Overview
3
3
years of professional experience
Work History
Guest Service Ambassador
Reid Park Zoo
12.2021 - Current
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Answered hotel phones with professionalism and directed calls appropriately.
- Monitor animal behaviors and interactions where concerning reports were addressed with proper staff members
Animal Care Internship
Reid Park Zoo
08.2022 - 12.2022
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept animals clean and free of contaminants to promote optimal health.
- Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
Apparel Teammate
Dick's Sporting Goods
06.2021 - 03.2022
- Trained and mentored new sales representatives.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Guest Services Ambassador
The Phoenix Zoo
03.2021 - 05.2021
- Welcomed guests on arrival, displaying professional and friendly approach.
- Sold and scanned tickets through POS system.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Rented out wheelchairs, strollers, and Electric Convenience Vehicles to guests.
Education
Bachelor of Science - Wildlife Conservation And Management
University of Arizona
Tucson, AZ05.2024
Skills
Software: RStudio, Esri ArcGIS, Microsoft Word, Microsoft Excel
Equipment: Trail Cameras, ATVs, GPS, compass/map, hand/power tools
Certifications: CPR
Volunteer Experience
AZ Game and Fish, Las Cienegas National Conservation Area (September 2023)
Volunteer Technician
- Trapped Black-Tailed Prairie Dogs
- Weighed, sexed, measured hind foot, body and tail lengths, and pit tagged
Family Promise-Greater Phoenix, Phoenix, Arizona (2017-2020)
Volunteer Chef and Night Watchman
- Cooked dinner and provided security for families with housing issues
References
Michael Sanchez (current supervisor)
Reid Park Zoo Guest Services Supervisor
michael@reidparkzoo.org
(520) 308-1272
Carrie Dean
Reid Park Zoo Intern Coordinator
carrie.dean@reidparkzoo.org
(520)-837-8083
Kristine Nyman
Family Promise Coordinator
(602)-614-5834
Timeline
Animal Care Internship
Reid Park Zoo
08.2022 - 12.2022
Guest Service Ambassador
Reid Park Zoo
12.2021 - Current
Apparel Teammate
Dick's Sporting Goods
06.2021 - 03.2022
Guest Services Ambassador
The Phoenix Zoo
03.2021 - 05.2021
Bachelor of Science - Wildlife Conservation And Management
University of Arizona
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