Summary
Overview
Work History
Skills
Timeline
Generic

Jennifer Brown

Martinsburg,WV

Summary

Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
24
years of professional experience

Work History

Fraud Prevention Representative

Tential/Navy Federal
01.2024 - Current
  • Maintained accurate records of all investigations, ensuring compliance with regulatory requirements and facilitating seamless communication between different departments involved in fraud prevention efforts.
  • Reduced fraudulent activities by thoroughly investigating suspicious transactions and reporting findings to management.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Streamlined fraud investigation process by creating detailed protocols and documentation requirements for all team members to follow consistently.
  • Contributed significantly to continuous improvement of risk assessment processes through regular analysis of existing procedures and suggesting areas for enhancement.
  • Provided expert knowledge on fraud trends during internal training sessions, enhancing employees'' ability to detect fraudulent activities.

Warehouse Worker

feDex
12.2020 - 06.2021
  • Accurately selected products according to customer's order specifications
  • Loaded and unloaded product onto or from delivery vehicles, pallets, etc
  • Pull and prepare product for shipments, ensuring that exact number and type of product is loaded and shipped
  • Performed picking/packing duties in efficient manner that meets customer service standards
  • Utilized operation Radio Frequency (RF) terminals for various functions including picking, quality, inventory, shipping, etc
  • Determined appropriate destination of product by scanning packages, reading labels and charts, verifying numbers and sort packages accordingly
  • Maintained appropriate records and reports to guarantee accuracy of inventory
  • Participated in physical inventories and cycle counts
  • Checked and counted products for accuracy and or damage/ infestation
  • Became knowledgeable of responsibilities, procedures and duties of other areas of warehouse when necessary
  • Performed labeling, sorting, wrapping, packing, and repacking as needed
  • Perform other duties as assigned.
  • Consistently lifted materials weighing as much as 50 pounds.

Owner

r&b childcare
08.2005 - 01.2022
  • Identified early signs of emotional and development problems in children and brought this to their parents' attention
  • Sparked creativity and imagination by helping children discover new things each day
  • Organized and participated in recreational activities and outings, such as games, and field trips
  • Support children's emotional and social development, encouraging understanding of others and positive self-concepts
  • Kept record on individual children, including daily observations and information about activities, meals served, and medication administered
  • Completed daily paperwork for agencies such as Child Protective Services and Resource and Referral Centers
  • Offered stimulating curriculum that accommodated all learning styles
  • Routinely picked children up from school and activities
  • Maintained daily records of activities behaviors, meals, and naps
  • Maintained budget records, schedules, and filed taxes
  • Performed housekeeping duties, such as laundry, cleaning, dishwashing.
  • Trained and motivated employees to perform daily business functions.

Relationship Manager

first data
03.2003 - 07.2005
  • Set goals for performance and deadlines in ways that comply with company's plans and vision
  • Receive complaints and resolve problems
  • Maintain timekeeping and personnel records
  • Decide on reward and promotion based on performance
  • Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if need arises
  • Managed 100+ client relations and resolved issues as quickly as possible
  • Maintained professional and productive relationships with 100+ clients
  • Prepared detailed budget reports and financial statements for various clients
  • Ensured accuracy of monthly and quarterly reports
  • Set up monthly meetings with clients and answered client inquiries.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Worked with POS and Customer Relations departments to facilitate communication and deliver personalized solutions to customers.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.

Customer Service Manager

walmart
01.2000 - 05.2003
  • Reviewed reports to establish baseline customer satisfaction levels
  • Contacted customers who have complained and work with them to resolve their issues
  • Promoted positive work environment for employees and leading by example
  • Managed staffing levels for customer service counter and other key areas
  • Ensured associates are adequately trained and up to date on current procedures
  • Oversaw cashiers, filling, and switching up cash registers, scheduling cashiers' breaks, assigning associates to cashier role when store is too busy, etc.

Skills

  • Problem solving
  • Goal oriented
  • Ability to deal with changes effectively
  • Strong interpersonal skills
  • First aid certified
  • Leadership and coaching skills
  • Excellent communication skills
  • Networking
  • Fraud Detection

Timeline

Fraud Prevention Representative

Tential/Navy Federal
01.2024 - Current

Warehouse Worker

feDex
12.2020 - 06.2021

Owner

r&b childcare
08.2005 - 01.2022

Relationship Manager

first data
03.2003 - 07.2005

Customer Service Manager

walmart
01.2000 - 05.2003

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Jennifer Brown