Jennifer Brown
Swainsboro
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Quality Assurance Specialist
Crider Foods
Stillmore , Georgia
03.2022 - 01.2024
- Developed and maintained quality assurance protocols, processes and procedures.
- Reviewed customer requirements and specifications to ensure products met standards.
- Coordinated activities with other departments related to product release decisions.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Prepared reports to communicate results of quality inspection activities to management.
- Identified areas of improvement within the existing Quality Management System.
- Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Assisted in developing training materials related to quality assurance topics.
- Verified accuracy of product documentation such as labels, instructions, warnings.
- Learned new testing methods through continued education and research.
- Used quality monitoring data management systems to compile and track performance at team and individual levels.
- Compared and analyzed actual to expected results and reported deviations for resolution.
- Created reports summarizing findings from inspections and tests conducted.
- Ensured compliance with all relevant safety regulations during testing phases.
Food Service Director
Summit Food Service Mgt
Swainsboro, GA
12.2018 - 07.2020
- Ensured compliance with local health codes and other applicable regulations.
- Maintained accurate records of sales, labor costs, food costs, and waste management data.
- Assisted in menu planning and recipe development according to customer preferences.
- Supervised the daily operations of the kitchen, cafeteria, and catering services.
- Performed continuous reviews of operations in order to meet needs, control costs and optimize procedures for maximum customer satisfaction.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Recommended strategies for reducing operational costs without compromising quality standards.
- Monitored inventory levels to ensure that adequate supplies were available at all times.
- Conducted regular inspections of kitchen equipment to maintain a safe work environment.
- Analyzed financial statements regularly to identify areas of improvement within the organization.
- Resolved customer complaints promptly in a professional manner.
- Implemented best practices for food preparation techniques, storage methods, and portion control.
- Communicated effectively with executive management regarding budgeting decisions or policy changes.
- Oversaw operations for high-volume facility managing 400-600 daily meals.
- Reviewed weekly reports from supervisors concerning staffing needs or maintenance requirements.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Negotiated contracts with vendors to secure quality ingredients at competitive prices.
- Organized training sessions for staff members on food safety regulations.
- Established systems for tracking performance metrics such as average wait time or cost per plate.
- Trained new employees to perform duties.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
General Manager
Dragon Loco Chinese/Mexican Fusion
Swainsboro, GA
10.2017 - 03.2019
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Supervised employees through planning, assignments, and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with local health department regulations regarding food safety standards.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Designed sales and service strategies to improve revenue and retention.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
General Manager
Marylands Fried Chicken
Swainsboro, GA
09.2016 - 03.2018
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Tracked monthly sales to generate reports for business development planning.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Owner
Palm Beach Island Waterpark and Campground
Swainsboro, GA
01.2004 - 04.2011
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Created marketing campaigns to attract new customers.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Hosted special events to boost brand awareness and increase community engagement.
- Kept records for production, inventory, income, and expenses.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Education
Sociology
East Georgia State College
Swainsboro, GA06-2014
Psychological Warfare And Military Media Relations
East Georgia State College
Swainsboro, GA06-2014
Master Cosmetologist - Cosmetology
Swainsboro Technical College
Swainsboro, GA03-2005
Skills
- Detail Oriented
- Documentation and Reporting
- Materials Inspection
- Sampling
- Technical Documentation
- Public Speaking
- Problem-Solving Skills
- Personnel Management
- File Management
- Customer Service
- Internal Audits
References
References available upon request.
Timeline
Quality Assurance Specialist
Crider Foods
03.2022 - 01.2024
Food Service Director
Summit Food Service Mgt
12.2018 - 07.2020
General Manager
Dragon Loco Chinese/Mexican Fusion
10.2017 - 03.2019
General Manager
Marylands Fried Chicken
09.2016 - 03.2018
Owner
Palm Beach Island Waterpark and Campground
01.2004 - 04.2011
Sociology
East Georgia State College
Psychological Warfare And Military Media Relations
East Georgia State College
Master Cosmetologist - Cosmetology
Swainsboro Technical College