Jennifer Brown
Saginaw,TX
Summary
Detail-oriented Install Manager with a great work ethic. Brings extensive construction background and specialized experience on challenging projects. Smoothly leads team members to meet goals, maximize performance, and maintain important safety standards. Knowledgeable about applicable codes and industry best practices.
Overview
8
8
years of professional experience
Work History
Installation Manager
Pella Windows and Doors
Grapeland, TX
05.2018 - Current
- Planned, coordinated, and monitored all aspects of installations to ensure customer satisfaction.
- Conducted site visits to evaluate existing conditions and determine any special needs or requirements prior to installation.
- Communicated regularly with customers throughout the duration of their installation projects to ensure expectations were being met or exceeded.
- Identified potential problems early in the process and developed solutions that minimized disruption or delays in completing projects.
- Provided guidance and direction to team members while ensuring they had access to appropriate resources needed for successful completion of tasks associated with installations.
- Assisted in developing detailed plans for each install project, including scheduling timelines and resources needed.
- Monitored progress of projects on a daily basis and adjusted schedules as necessary to meet deadlines.
- Provided technical direction or support to installation teams during installation, start-up, testing, system commissioning or performance monitoring.
- Collaborated closely with other departments such as engineering, sales, procurement. when necessary.
- Ensured compliance with safety regulations during the installation process.
- Trained and monitored employees to teach daily tasks and improve performance.
- Delegated work to staff, setting priorities and goals.
- Created work crew schedules and delegated assignments.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Customer Service Representative
Krestmark
Dallas, TX
05.2016 - 05.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Licensed Massage Therapist - Massage Therapy
ATI Career Training Center - North Richland Hills
North Richland Hills, TX08-2006
Skills
- Crew Management
- MS Office
- Vendor Relations
- Task Delegation
- Field Operations
- Safety Standards
- Customer Service
- Maintenance Scheduling
- Scheduling Coordination
Accomplishments
- I was awarded the Pella Way Award within the first 3 months of working at Pella. This is awarded each quarter in recognition for not only job performance but also for setting a great example of a positive and upbeat attitude.
Timeline
Installation Manager
Pella Windows and Doors
05.2018 - Current
Customer Service Representative
Krestmark
05.2016 - 05.2018
Licensed Massage Therapist - Massage Therapy
ATI Career Training Center - North Richland Hills
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