Jennifer BROWN
Memphis,TN
Summary
Communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation and meet legal requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Police Officer
City Of Memphis
Memphis, TN
04.2016 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Conducted searches of individuals, vehicles and premises.
- Monitored criminal activity in community to identify suspicious activity.
- Handled citation and traffic violation paperwork.
Manager
Sonic Drive In
Collierville, TN
08.2021 - 10.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Carhop
Sonic Drive In
Collierville, TN
09.2005 - 04.2016
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Ensured order accuracy, double-checking each order before delivering to customers.
- Promoted teamwork among staff members by offering assistance when needed.
- Assisted in the training of new carhops, sharing best practices for success in the role.
- Answered guest questions and promoted special products.
- Prioritized safety by following all company protocols regarding food handling and serving procedures.
- Monitored drive-in parking lot regularly to direct drivers into designated areas and maintain safe and organized service.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Streamlined order processing time by quickly inputting orders into the point-of-sale system.
- Accurately operated cash register to process customer payments.
- Completed milkshakes and ice cream desserts for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Brewed coffee and tea and changed out drink station syrups.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Carhop
Sonic Drive In
Memphis, TN
01.2003 - 08.2005
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Enhanced sales by upselling menu items and promoting daily specials.
- Increased customer satisfaction by providing prompt and friendly service.
- Improved efficiency by restocking supplies during downtime periods between orders.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Maximized customer loyalty through consistent attention to detail and excellent communication skills.
- Maintained a clean and organized workspace for efficient food preparation and delivery.
- Balanced orders on trays weighing over 5 lbs and delivered them to cars.
- Prioritized safety by following all company protocols regarding food handling and serving procedures.
- Monitored drive-in parking lot regularly to direct drivers into designated areas and maintain safe and organized service.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Completed milkshakes and ice cream desserts for customers.
Education
Master of Science - Homeland Security
University of Arizona Global Campus
Tucson, AZ11.2024
Bachelor of Arts - Criminology, Psychology, And Sociology
University of Memphis
Memphis, TN05.2011
High School Diploma -
Germantown High School
Germantown, TN05.2003
Skills
- Report Writing
- Integrity and Honesty
- Conflict de-escalation
- Relationship building and management
- De-Escalation Techniques
- Criminal Investigations
- Planning and coordination
- Human relations
- Criminal Law
- Self-defense techniques
- Physical Fitness
- Police reports
- Officer Training
- Emergency vehicle operation
- Court Testimony
- Courtroom Testimony
- Crime scene preservation
- Undercover operations
- Traffic Control
- Emergency planning
- Traffic Laws
- Domestic Violence Prevention
- Surveillance
- Fingerprinting
- Interrogation Techniques
- Suspect interrogation
- First Aid
- Case report writing
Timeline
Manager
Sonic Drive In
08.2021 - 10.2022
Police Officer
City Of Memphis
04.2016 - Current
Carhop
Sonic Drive In
09.2005 - 04.2016
Carhop
Sonic Drive In
01.2003 - 08.2005
Master of Science - Homeland Security
University of Arizona Global Campus
Bachelor of Arts - Criminology, Psychology, And Sociology
University of Memphis
High School Diploma -
Germantown High School