Jennifer Brown
Cincinnati,Ohio
Summary
Personable and dedicated leader with extensive experience looking to return to the medical billing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with patients. Motivated to maintain patient satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships and cultivating partnerships to create healthier communities.
Overview
17
17
years of professional experience
Work History
Instructional Paraprofessional
Clermont County Educational Service Center
Cincinnati, OH
09.2022 - Current
- Assist teachers with all educational tasks as directed while serving as a role model for students in how to conduct themselves in social situations as responsible, contributing members of society
- Conduct assessments of student performance, progress, and achievement levels
- Monitor student behavior in the classroom and on field trips.
- Organize instructional materials for classroom use
- Collaborate with other paraprofessionals, teachers, administrators, and parents to provide an optimal learning experience for students
- Facilitate small group instruction for students with special needs
- Prepare reports summarizing student performance data from assessments and classroom observations
- Instill in students the belief in and practice of ethical principles and democratic values
- Respond to routine questions/requests in person/ via email in an appropriate manner
- Utilize technology resources effectively to enhance instruction.
- Implement accommodations for special education students as outlined in their IEPs
- Participate in staff development activities as assigned by school administration
- Used judgment and initiative in handling confidential matters and requests.
- Encourage positive behavior management strategies in the classroom setting
Office Manager
Hearing, Speech, and Deaf Center of Greater Cincinnati
Cincinnati, OH
10.2018 - 11.2021
- Ensured all patients’ demographics are accurate and updated
- Verified all Insurance policies, daily
- Confirmed, tracked, and scheduled all appointments
- Generated reports from multiple EMR systems and billing entities including third party vendors
- Coordinated shipping for instrument orders and supplies for the office
- Medical Records Management
- Assessed general facility maintenance issues and contact appropriate departments/ maintenance crew
- Processed all mail, payments, and bank deposits
- Assisted clinicians with patient education with regard to the communication technologies and means to obtain DME
- Assisted clinicians with patient counseling on their individualized insurance benefits upon verification daily
- Provided intake support for families and clinicians: coordinates clinical schedules for multiple locations
- Maintained HIPAA compliance
- Maintained filing system for records, correspondence and other documents
- Managed operations including greeting visitors, answering questions or directing them to appropriate personnel
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients
- Monitored inventory levels and placed orders when needed
- Answered phone calls, responded to emails, routed mail and coordinated courier services
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Reviewed files and records to obtain information and respond to requests.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Used judgment and initiative in handling confidential matters and requests.
- Reviewed completed work to verify consistency, quality, and conformance for clinicians.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Private Pay Collections Specialist
Omnicare Pharmaceuticals
Cincinnati, OH
07.2013 - 11.2016
- Fielded questions concerning patients’ account balances
- Researched patient disputes while providing education to patients with regard to company policies and procedures as well as their individualized insurance benefits
- Maintained accurate records of all collection activities in company database
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database
- Researched AR for misapplied funds, rebilling, denials, and other billing concerns and allocate accordingly
- Lunch and Learn Sessions Completed: Collecting More Money, Empower Organizational Skills, Telephone Etiquette
- Medical Records Management
- Maintained HIPAA compliance
- Used judgment and initiative in handling confidential matters and requests.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
- Remitted payments received from customers promptly while adhering to all applicable laws and regulations governing the collection process
Billing Specialist
Drayer Physical Therapy
Cincinnati, OH
01.2011 - 05.2013
- Assessed and processed claims to submit for billing (ICD-9, Diagnoses, DME, HCPCS coding via HCFA, ADI, and EDI billing)
- Implemented new policies related to billing processes when required
- Maintained accurate records of collections, adjustments and denials in the system
- Assisted with year-end closing tasks including preparing journal entries
- Worked closely with patients to discuss payment arrangements when needed
- Answered customer inquiries regarding billings, payments, account status
- Provided support to other departments within the organization as needed
- Used judgment and initiative in handling confidential matters and requests.
- Counsel patients on their individualized insurance benefits
- Daily posting of deposit summaries for 90+ clinic locations and adjudicated funds received via EFT, e-mail, and USPS
- Monitored accounts receivable activity to ensure timely payment of invoices
- Reviewed medical records to ensure accuracy of billing information and patient data
- Investigated incorrect billings and processed refunds as necessary
- Generate AR reporting in multiple format's daily, weekly, and monthly for multiple locations
- Resubmit funds received to correct locations within the organization via EOB
- Worked aged accounts to determine adjustments, payments and write off procedures per policy and corporate philosophy
- Medical Records Management
- Maintain HIPAA compliance.
Front Desk Receptionist
Cardiology Associates of Cincinnati
Cincinnati, OH
01.2008 - 01.2011
- Answered incoming calls on multi line system, redirected callers to the appropriate personnel or department and took messages as needed
- Reconciled daily financial transactions against reporting and facilitate bank deposit
- Managed EMR systems and requests
- Scheduled patients for follow up care and additional procedures per physician orders
- Process medical claims daily using ICD-9
- Obtain prior authorizations from a multitude of billing entities
- Used judgment and initiative in handling confidential matters and requests.
- Commute to nine alternating locations as needed and facilitate all duties as needed
- Performed data entry into computer systems to maintain accurate records of customer information
- Maintain HIPAA Compliance
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Education
Paraprofessional Certificate -
Ohio State Board of Education
Cincinnati, OH08-2022
Cosmetology License - Cosmetology, Business Development, Marketing
Aveda Fredricks Institute
Cincinnati, OH10-2002
Liberal Arts -
University Of Cincinnati
Cincinnati, OHHigh School Diploma -
Amelia High School
Amelia, OH05-2000
Skills
- Billing Office Management
- Medical Records Management
- ICD-9
- Claims Processing
- ICD-10
- Medical Terminology
- Insurance Claims
- CPT code modifiers
- IDX
- EZ Claim
- CMS-1500 Billing Forms
- Professional Interpersonal Skills
- HIPAA Compliance
- Data Entry
- Customer Service
- Scheduling Coordination
- Office Administration
- Scheduling
- Privacy Management
- Claims Benefit Management
- Interoffice Fundraising
- Medical Coding
- Raintree Systems
- CounselEar
- Athena Network
- Touch chart
- Windows
- Internet Explorer
- MS Word
- MS Outlook
- DX Billing Systems
- Excel
- Oasis Billing Systems
- Files and records management
- Collections Management
- Insurance Verification
- Patient Billing
- Commercial and Private Insurance
- Multitasking and Organization
Officeskills
- Billing Office Management
- Medical Records Management
- Effective communication
- Excellent Organization
- Litigation Accounts Management
- Professional Interpersonal Skills
- HIPAA Compliance
- Executive Support
- Privacy Management
- Claims/Benefit Management
- Interoffice Fundraising
- Interoffice Event Organizing
- ICD-9/ ICD-10
- Safe Schools/ Paraprofessional Certified/ CPI Certified
References
References available upon request.
Timeline
Instructional Paraprofessional
Clermont County Educational Service Center
09.2022 - Current
Office Manager
Hearing, Speech, and Deaf Center of Greater Cincinnati
10.2018 - 11.2021
Private Pay Collections Specialist
Omnicare Pharmaceuticals
07.2013 - 11.2016
Billing Specialist
Drayer Physical Therapy
01.2011 - 05.2013
Front Desk Receptionist
Cardiology Associates of Cincinnati
01.2008 - 01.2011
Paraprofessional Certificate -
Ohio State Board of Education
Cosmetology License - Cosmetology, Business Development, Marketing
Aveda Fredricks Institute
Liberal Arts -
University Of Cincinnati
High School Diploma -
Amelia High School