JENNIFER BROWN
Louisville,KY
Summary
Enthusiastic team member eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and training in Product knowledge, customer relations and support. Motivated to learn, grow and excel. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Sales and Marketing Manager
Dalton Brown Restoration and Construction
Louisville, Kentucky
08.2022 - Current
- Developed and implemented sales strategies to target potential customers.
- Created and distributed promotional materials to increase brand awareness.
- Monitored customer satisfaction levels through surveys and feedback mechanisms.
- Coordinated with marketing team to create effective campaigns for products or services.
- Conducted market research to understand customer needs and preferences.
- Collaborated with product development teams to create new products that meet customer demands.
- Managed a team of sales representatives by providing guidance, training, and support when needed.
- Organized events such as conferences, exhibitions, seminars. to promote products and services.
- Developed partnerships with external organizations for joint promotions or collaborations.
- Assisted in developing content for social media platforms such as Facebook or Twitter for increasing brand visibility.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Account Manager
Dalton Brown Restoration and Construction
Louisville, Kentucky
08.2022 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to maximize profitability.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Collaborated with marketing team to develop promotional materials for clients.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Ensured compliance with industry regulations when dealing with clients.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
Video Tutorial Assembler
Jennifer Maker
, MI
03.2021 - 07.2022
- Follow established assembly methods and procedures to ensure product quality standards are met.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Position parts in jigs or fixtures for fastening with bolts, screws, rivets, or other fasteners.
- Align components for proper fit and adjust as necessary during the assembly process.
- Test assembled products for accuracy and functionality prior to final packaging.
- Inspect finished products for defects and conformance to customer requirements.
- Maintain a clean work area by sweeping up debris from assembly operations.
- Record production data such as number of units produced, rejected items.
- Perform minor repairs on defective parts or products during the assembly process.
- Identify problems that may affect product quality and take corrective action when required.
- Maintain accurate inventory records of all materials used in the manufacturing process.
- Provide feedback on design changes that could improve efficiency of the production line.
- Collaborate with team members to optimize workflow processes within the department.
- Adhere strictly to health and safety regulations while carrying out daily tasks.
- Monitor stock levels of raw materials needed for upcoming production runs.
- Notify supervisors of any potential issues that may cause delays in production schedules.
- Completed accurate assembly work by positioning and aligning components.
- Operated precision tools and equipment to perform dimensions without error.
- Monitored processes, reporting abnormalities to management team.
- Suggested operational modifications to improve quality and production times and reduce costs.
- Assembled and completed products according to production schedules.
- Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
- Assembled complex components after careful review of project specifications and directions.
- Performed tests on completed products to assess durability and functionality.
- Measured and marked cutting lines on materials and products.
- Conducted research projects related to specific topics being studied in tutorial sessions.
- Attended meetings with faculty members to discuss ways of improving the quality of instruction offered during tutorials.
- Helped students review and understand previous lessons to make connection with new lesson.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Performed regular cycle counts to maintain accurate inventory records.
- Maintained a clean work area by sweeping, dusting, mopping.
- Organized deliveries by sorting and stocking receivables
- Prepared packages for shipping and determined most economical shipping methods.
Customer Service Representative
Jennifer Maker LLC
Ann Arbor, MI
01.2020 - 03.2021
- Collected customer feedback and made process changes to exceed customer satisfaction
- Recommended both product and services to customers, thoroughly explaining details
- Answered constant flow of customer emails and social media messages as well as ads
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered emails addressing customer inquiries, solving problems and providing new product information
- Responded to customer requests for products, services and company information
- Problem solved project, product or materials questions.
Customer Service
143vinyl.com (formerly 651vinyl.com)
Louisville, KY
01.2019 - 12.2020
- Solving the general issues of the customers
- Providing support and help customers if they have any issue with the service
- Check promotion, discount policy and follow up transfer money or debt of customer
- Solve problems submitted by the customer
- Marketing and product branding
- Providing information about products
- Providing information in accordance with the needs and demands of customers
- Check inventory and confirm ship/receipt date
- Educated customers on promotions to enhance sales
- Responding promptly to customer inquiries
- Listened to customer needs and desires to identify and recommend optimal products
- Providing the training for new employees
- Assisted customers by answering questions and fulfilling requests.
Instructional Assistant in Self-Contained Mild to Severe Disabilities classroom
Jefferson County Public Schools
Louisville, KY
02.2016 - 02.2020
- Assessed student assignments to check quality and completeness and assign grades
- Alleviated learning gaps and effectively instructed student practices through introduction of cutting edge educational tools and teaching aids
- Implemented learning and life skill exercises and used repetition, which enabled students to grasp new concepts quickly
- Distributed learning materials such as worksheets, textbooks and supplemental activities
- Monitored 10 students on field trips by overseeing various tasks, including roll call, taking to job sites, shopping and various life skill tasks to keep youths safe in public settings
- Organized classroom jobs and student ran coffee program areas each to keep classroom well-maintained
- Supported instructor with test administration, curriculum development and assignment grading
- Performed special tasks such to help students with special needs learn and grow
- Encouraged dynamic and pleasant educational environment.
Tutorial Assembler
Jennifer Maker LLC
Ann Arbor, MI
01.2020
- Work with Designers to help followers to understand how to successfully create a project
- Handle assembly video tutorials within the project deadlines
- Follow both verbal and written instructions from the owner, managers and Design team when setting up and fabricating a project design instructional video tutorial
- Identified issues with designs, machines and materials
- Photograph finished product to display for social media sights and the company blog.
Education
Cosmetology -
Roys of Louisville Cosmetology School
High School Diploma -
Holy Cross High School
Undetermined - Some college (No degree) -
University of Louisville
Skills
Problem resolutionundefined
Additional Information
I am dedicated to my job, my co-workers and making sure the people I help to serve leave feeling informed, cared for, and supported.
Affiliations
- Crafting
- walking
- beach
- baking
- traveling
- family
Timeline
Sales and Marketing Manager
Dalton Brown Restoration and Construction
08.2022 - Current
Account Manager
Dalton Brown Restoration and Construction
08.2022 - Current
Video Tutorial Assembler
Jennifer Maker
03.2021 - 07.2022
Customer Service Representative
Jennifer Maker LLC
01.2020 - 03.2021
Tutorial Assembler
Jennifer Maker LLC
01.2020
Customer Service
143vinyl.com (formerly 651vinyl.com)
01.2019 - 12.2020
Instructional Assistant in Self-Contained Mild to Severe Disabilities classroom
Jefferson County Public Schools
02.2016 - 02.2020
Cosmetology -
Roys of Louisville Cosmetology School
High School Diploma -
Holy Cross High School
Undetermined - Some college (No degree) -
University of Louisville
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