Jennifer Brown

• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Trained and guided team members to maintain high productivity and performance metrics.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Recruited, hired, and trained initial personnel,
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, and Bank deposits
• Formulated policies and procedures to streamline operations.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Strengthened communication skills through regular interactions with others.

• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Collected room deposits, fees, and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Increased customer loyalty with exceptional communication skills and personalized service.

overseeing Daily operations and working desks shifts Helping with back house task such as laundry and inspecting rooms. Assisted in recruiting, hiring and training of team members. Making sure to resolve problems promptly to elevate customer approval. Interacted well with customers to build connections and nurture relationships.