Jennifer Brown
San Antonio,TX
Summary
Results driven business manager with over 20 years of experience in strategic planning and team leadership. Adept at driving excellence and cross-functional collaboration to achieve business objectives.
Excel at communication and problem solving to enhance overall client satisfaction and operational success.
Overview
25
25
years of professional experience
Work History
Spa Owner/ Licenced Esthetician
skin energy
San Antonio, TX
04.2009 - Current
- Developed and implemented a comprehensive marketing strategy to increase spa services revenue.
- Managed day-to-day operations of the spa, including scheduling appointments, supervising staff, and ensuring customer satisfaction.
- Maintained accurate financial records of all transactions related to the business operations of the spa.
- Ensured that the facility was always properly stocked with necessary supplies and materials needed for treatments.
- Developed and implemented successful sales strategies to meet business goals.
Store Manager
Hollywood Video
San Antonio, TX
06.2003 - 03.2005
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Assistant Store Manager
Marshalls & HomeGoods
Fort Walton Beach, FL
02.2000 - 03.2003
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated work to staff, setting priorities and goals.
Education
BBA - Marketing Management
Southern Illinois University, Edwardsville
Edwardsville, IL05-1996
Skills
- Sales management
- Small business operations
- Marketing
- Strategic project planning
- staff management
- excellent customer service skills
Timeline
Spa Owner/ Licenced Esthetician
skin energy
04.2009 - Current
Store Manager
Hollywood Video
06.2003 - 03.2005
Assistant Store Manager
Marshalls & HomeGoods
02.2000 - 03.2003
BBA - Marketing Management
Southern Illinois University, Edwardsville