Jennifer Brown
Coeur d'Alene,ID
Summary
Strategic HR professional with 5+ years of experience driving employee engagement, fostering a culture of excellence, and providing exceptional HR support. Proven expertise in HR operations, employee relations, and benefits administration. Seeking an HR Business Partner role where I can leverage my skills to drive business outcomes and enhance the employee experience.
*Key Strengths:*
- Organizational: Ability to prioritize tasks, manage multiple projects, and maintain accurate records.
- Analytical: Strong problem-solving skills to address complex HR issues and analyze data.
- Interpersonal: Building trust and rapport with employees at all levels, demonstrating empathy and discretion.
- Flexibility: Adapting to changing priorities, deadlines, and organizational needs.
- Proficiency in HR systems, software, and tools.
- Passion for development and growth.
Overview
26
26
years of professional experience
Work History
HR Site Support Specialist
Inspiro Relia
Coeur D'Alene, Idaho
08.2024 - Current
- Performed routine maintenance tasks on operating systems and applications.
- Created reports detailing system performance metrics for management review.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
- Responded to inquiries from current employees regarding human resources policies or procedures.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Assisted with planning, organizing and coordinating company events.
- Maintained employee records in compliance with state and federal regulations.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Managed confidential employee information with discretion and integrity.
- Provided administrative support for HR projects and initiatives.
- Updated HR databases with employee changes in position, salary, and personal information.
- Prepared and set up new employee orientations.
Coach
Inspiro Relia
Coeur D'Alene, Idaho
06.2024 - 08.2024
- Provided guidance to agents in order to help them develop their skills and achieve desired goals.
- Mentored agents in order to build confidence and foster a supportive environment.
- Established appropriate disciplinary actions when necessary according to established policies.
- Analyzed performance data to identify areas of improvement for individuals and teams.
- Fostered a positive and motivational environments.
D2 Tech Agent
Inspiro Relia
Coeur D'Alene, ID
11.2023 - 06.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upsell additional products or services when appropriate in order to meet sales goals.
Sales Associate
Gaia’s Rock n’Crystals
Coeur D'Alene, ID
08.2021 - 10.2023
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Manager
Broadway Cafe
Butte, MT
03.2005 - 08.2007
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Recruited and hired qualified candidates to fill open positions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Human Resources Specialist and Receptionist
Pro Repair
Butte, MT
06.2004 - 03.2006
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Maintained human resources records by processing applications and resumes.
- Provided essential support to address individual HR needs of employees.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Assistant Manager
Maurices
Butte, MT
03.2002 - 08.2004
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Recruited and trained new employees to meet job requirements.
Manger and Human Resources Specialist
Checker Auto Parts
Butte, MT
03.2003 - 05.2004
- Provided guidance to managers on disciplinary action and performance management.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
- Maintained confidential personnel files in accordance with the law.
- Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
- Ensured compliance with all federal and state labor laws regarding wages and hours worked.
- Provided essential support to address individual HR needs of employees.
- Maintained human resources records by processing applications and resumes.
- Partnered with senior HR team to communicate company standards and policies.
Financial Aid Officer
Westwood College of Tech
Denver, CO
11.1998 - 03.2000
- Provided comprehensive financial aid counseling to students and families.
- Assisted in the processing of student loan applications, including review of documents for accuracy and completeness.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
- Demonstrated understanding of and adherence to federal and state regulations for financial aid.
- Audited student files to confirm accuracy and completion according to defined guidelines.
Education
Associate of Applied Science - Psychology
University of Phoenix
Tempe, AZ06.2009
Skills
- Dispute Mediation
- Verbal and Written Communication
- Problem-Solving
- Time Management
- Flexible Schedule
- Customer Service
- Reliable and Punctual
- Friendly and Outgoing
- Excellent Communication Skills
- Documentation and Recordkeeping
- Energetic Self-Starter
- Listening Skills
- Staff Management
- Succession Planning
- Employee Relations
- Recordkeeping
- Legal Compliance
- Payroll Administration
- Training programs
- Human Resources Operations
- Exit Interviews
Training and Awards
- Boost Infinite Training at Inspiro Relia
- D1 Dish Training at Inspiro Relia
- D2 Dish Training at Inspiro Relia
- Getting Ready for Performance Development Conversations
- Avoiding Wrongful Termination (Manager)
- Workplace Harassment
- Creating the Right Atmosphere for a Difficult Conversation
- Employee Discipline
- HIPPA Essentials: Privacy Rules
- Identify & Address Team Disengagement
- Resilience & Stress Management
- Successfully Resolving Workplace Conflict
- Understanding FMLA Act
- U.S. Family Educational Rights & Privacy Act
- Wage & Hour
- Workplace Harassment
- A Manager’s Core Skills
- Build Agile Transformation with Collaborative Teams
- Communication & the Science of Great Team Building
- Delegation Goal Setting & Monitoring
- Establishing Performance Goals & Expectation
- Playbook Soft Skills Evaluation Score 97.5% 12/2023
- Playbook Soft Skills Top Performer 86.67% 2/2024
- STAR Top Performer 105.3% 3/2024
Timeline
HR Site Support Specialist
Inspiro Relia
08.2024 - Current
Coach
Inspiro Relia
06.2024 - 08.2024
D2 Tech Agent
Inspiro Relia
11.2023 - 06.2024
Sales Associate
Gaia’s Rock n’Crystals
08.2021 - 10.2023
Manager
Broadway Cafe
03.2005 - 08.2007
Human Resources Specialist and Receptionist
Pro Repair
06.2004 - 03.2006
Manger and Human Resources Specialist
Checker Auto Parts
03.2003 - 05.2004
Assistant Manager
Maurices
03.2002 - 08.2004
Financial Aid Officer
Westwood College of Tech
11.1998 - 03.2000
Associate of Applied Science - Psychology
University of Phoenix
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