Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Jennifer Brown

Portland

Summary

Compassionate and dedicated professional with experience at Do Good Multnomah, skilled in crisis intervention and emotional support. Demonstrated leadership in social services, skilled at optimizing service delivery and ensuring a safe environment. Proficient in Windows and conflict resolution, fostering positive relationships with clients and colleagues alike.

Overview

9
9
years of professional experience

Work History

Overnight On-Call Shelter Staff

Do Good Multnomah
Portland
12.2024 - Current
  • Conducted daily safety checks to maintain secure facility environment for residents.
  • Provided emotional support through active listening while ensuring client confidentiality.
  • Engaged in crisis intervention to de-escalate volatile situations and comfort distressed clients.
  • Assisted with meal preparation, distribution, and cleanup activities as required.
  • Identified participant needs promptly and efficiently to enhance service delivery.
  • Performed cleaning tasks including sweeping, mopping, trash disposal, and sanitizing bathrooms and showers.

Dog Handler

Original Bark
Portland
03.2023 - 09.2023
  • Clean all messes that the dogs make, immediately.
  • Keep on top of the behavior of the dogs, read the room.
  • Maintain a level of calmness. No fighting.
  • Spray bottles and separations were used for behavior corrections.
  • Cleaning of kennels, bathroom, bathing sink, laundry, daycare floor and front entrance where the customers see.
  • Feed and administer medication if and as needed, log this information.
  • Log any and all information that is relevant to the dogs behavior, if medication is to be given, when it was given, also log feeding information.
  • Greet clients with their fur babies with happiness and warmth.
  • Answer any and all questions, if clients have any.
  • Treat the dogs as if they were the most important part of the job(because they are!).
  • During Pride month, I assisted with decorating, made buttons.
  • I was wonderfully allowed to paint a few murals in the daycare rooms.
  • I also bring in baked goods, with the okay from my supervisor.
  • I also was allowed to display and sell personalized dog/fur baby tags for clients and made tags for my coworkers for free.
  • I enjoy making my coworkers funky gifts, or be included in decoration for holidays, if that happens to be a thing.

Lead Animal Care Technician

Pets Supply Plus
Macomb
07.2016 - 10.2020
  • I was to take care of all the small animals at the pet store.
  • I was to either answer or find the correct answer to any questions a customer would come to me to ask.
  • I got the animals ready for transport after purchase, made sure a crash course book on how to care for selected pet went with the new family the animals went to.
  • To do this job, I had to learn a lot about animals and the many dog and cat foods the store carried.
  • I needed to be proficient on what the animal needs for a habitat, kind of food(s) it eats, how often it eats ECT.
  • This was not just for the many small animals and reptiles I personally cared for but also the merchandise.
  • I spent many of hours outside of work researching and learning.
  • I never wanted to give someone a wrong answer.
  • I also stocked shelves.
  • I have taken 100 pounds of dog food up a flight of stairs to put on the very top of the shelves.
  • I was in charge of the fish, reptiles and small animals.
  • Every day I came into work, I fed, cleaned cages, removed deceased fish in the tanks.
  • And once a week, there was a delivery of these small animals and reptiles, that I was in charge of unpacking and getting the animals ready to be sold by acclimating them to the store.
  • I also was the person to sell feeding crickets, which meant to count them and get them into the transport bags for the customers.
  • This job was not only about the animals, but about the customers.
  • Though my job title was primarily animal technician, but I was doing customer service every day as well.
  • We also had a policy in which we offered help to customers who were shopping lots of food, and didn't want or couldn't lift them in the car themselves, whatever the reason, during my spare time at work I would volunteer my help with this task.
  • I very much enjoyed this job, sadly I had to leave that part of the country.

Sandwich Artist

Subway
Macomb
03.2018 - 08.2018
  • I made sandwiches for locals in a small town.
  • I also did your run of the mill cleaning tasks, prepped food, baked cookies.
  • I had gotten to where I was allowed to decorate the frosted cookies we sold, and being the crafty one I am, usually had this task on every day I worked.
  • I spent most of my shift with the customers.
  • My best friend of many many years was also a coworker and we had every shift scheduled together because we made such a dynamic team, not only did we have regulars, but made the store more money in sales we also, gained a fan club.
  • I sometimes closed had to close down the store, so not only was I a key holder, I filled out reports, logged what was in the coolers, got things ready for the opening shift, but got the store clean and whatever small tasks I could do to help any of my coworkers jobs a little lighter on their shifts.
  • I feel responsible for the awesome morale that was developed in my time employed there.
  • I only worked part time but if I'm proud of any job, it was this one.
  • I very much enjoyed my job.
  • However, due to change in management, I was unable to continue to work for the company any longer.
  • I love people and I did not agree with management's choices to change the rules and regulations back date food and change schedules and paychecks at will, it was no longer a safe working space.
  • Less than two years after my employment ended, the store closed due to too many reports of food poisoning.

Education

Some college - Behavioral Sciences

Southern New Hampshire University
New Hampshire
01.2016

High school diploma or GED - General Studies

David Douglas High School
Portland, OR
01.2003

Skills

  • Leadership
  • Customer service
  • Windows
  • Operating Systems
  • Food Preparation
  • Food Service
  • Microsoft Windows Server
  • Animal Care
  • Dog Handling
  • Typing
  • Research
  • Communication skills
  • Pet care
  • Animal restraint
  • Kennel Experience
  • Cleaning services
  • Pet Grooming
  • System Administration
  • Conflict resolution
  • Emotional support
  • Emotional awareness
  • Shelter operations
  • Management
  • Maintenance
  • Outreach
  • Human resources
  • Early childhood education

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Overnight On-Call Shelter Staff

Do Good Multnomah
12.2024 - Current

Dog Handler

Original Bark
03.2023 - 09.2023

Sandwich Artist

Subway
03.2018 - 08.2018

Lead Animal Care Technician

Pets Supply Plus
07.2016 - 10.2020

Some college - Behavioral Sciences

Southern New Hampshire University

High school diploma or GED - General Studies

David Douglas High School

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Jennifer Brown