Jennifer Brown

Successfully led partnerships with small and mid-sized enterprises to drive sustainable growth, improve customer satisfaction, and optimize operational efficiency. Managed day-to-day business operations, team performance, and budgets while negotiating vendor contracts to reduce costs. Cultivated strong client relationships, resulting in repeat business and referrals. Spearheaded strategic marketing initiatives, trade show participation, and tailored solutions to generate new business. Consistently enhanced productivity through process improvements, competitive analysis, and a focus on delivering exceptional service.

Led strategic planning and daily operations to expand market share and elevate brand presence in residential and commercial garage door services. Drove revenue growth from $500K in 2021 to $4.8M in 2025 through innovative initiatives and cross-functional collaboration. Developed and executed growth strategies aligned with company vision, while enhancing profitability through budget oversight, cost-saving measures, and risk mitigation policies. Oversaw large-scale projects, ensuring on-time, on-budget delivery, regulatory compliance, and improved team performance. Implemented agile methodologies to streamline operations and introduced preventative maintenance programs for municipal clients. Strengthened vendor relations, led marketing efforts, and represented the company at key industry events to drive partnerships and repeat business.

Led a high-performing inbound sales team of 12–20 agents in a fast-paced call center environment, driving revenue growth and exceptional customer experiences. Consistently exceeded performance targets by implementing optimized call flow strategies, top-down selling techniques, and personalized coaching. Utilized data-driven insights to enhance sales programs, streamline escalations, and improve customer satisfaction scores. Oversaw daily operations, quality assurance, and talent development, while collaborating cross-functionally with HR and field teams to improve communication and reduce turnover. Developed standard operating procedures adopted across the West Division and was recognized as a top-performing Sales Supervisor at the 2019 Windfall event among 4,500 leaders nationwide.

Sought new employment after being laid off from Columbia Sportswear due to economic shifts, including the decline of department stores and the rise of e-commerce. Part of broader workforce reductions in 2017, when 20.7 million people—33% of total separations—were laid off or discharged nationwide.

As a Supervisor for the North America Account Operations I directed end-to-end account operations for Columbia Sportswear, Sorel, PrAna, Mountain Hardwear, and Montrail across North American retail and wholesale channels, driving operational excellence and supporting strategic sales growth. Led cross-functional teams to optimize order management, forecasting, and customer fulfillment while strengthening key account relationships. Delivered business insights through data analytics (SAP, Fusion Ops, Columbia Connect) to inform decision-making and boost performance. Championed supply chain improvements, new hire training programs, and SOP development to ensure consistency and service excellence. Spearheaded system transitions, including GBT and InContact, and played a key role in cross-functional initiatives aligning sales, demand planning, and account services. Recognized for strategic leadership, operational impact, and continuous improvement across all Columbia brands.

Led sales operations by analyzing data, forecasting sales, and identifying growth opportunities to drive business results. Developed and maintained reporting tools and dashboards that improved visibility into sales performance. Collaborated closely with sales, marketing, finance, and supply chain teams to align strategies and streamline processes. Implemented process improvements that increased efficiency and accuracy across sales workflows. Provided training and support to sales staff to enhance operational effectiveness. Delivered actionable insights that informed leadership decisions and supported revenue growth in a dynamic retail environment.

Senior Account Representative / Lead responsible for managing key retail accounts, driving sales growth, and leading a team to achieve targets. Skilled in analyzing sales data, coordinating order fulfillment, and collaborating cross-functionally to execute marketing and merchandising strategies. Provides mentorship to team members and ensures exceptional customer service to strengthen client relationships and support brand objectives. Leveraged SAP systems to manage account portfolio, ensuring DIFOT, and accurate documentation.

Managed key retail accounts to drive sales and ensure optimal product placement. Coordinated order fulfillment, inventory levels, and merchandising efforts to maximize store performance. Analyzed sales trends and collaborated with cross-functional teams to support marketing initiatives and enhance customer engagement. Maintained strong client relationships and resolved issues to promote brand loyalty and achieve sales targets for Specialty Accounts.

• Finance, and Marketing Departments
• Team Growth and Development, Creating of Personal Development Plans
• Implemented First Aid & CPR Training Program for All Employee’s & Implementation Safety Training for Residential & Commercial Garage Doors to align with L&I Regulations
• Oversees manufacturing, purchasing, and sales forecasting ensuring each is reaching goals by company leadership and growth plans
• I drive a continued focus on market share and brand growth
• I have been dedicated to our brand and team since 2009 in the background and now I have come to the forefront to support
• Collaborate with the executive team to strengthen and expand the company’s operational execution and growth strategies
• Monitoring competitive landscape and identifying training techniques to further enhance the product line at Lewis River Doors
• My role is to successfully forecast and budget accordingly to determine ways to increase our company’s efficiencies
• I regularly analyze our operations for problems, encourage staff to increase productivity, and provide support to managers when they have concerns about work processes, supplies, or staff
• Networking and Partnership Creation between Vendor and Customers to bridge the gap between mislead information – FULL Transparency Bringing customers to job sites, vendor offices to create partnerships for longevity
• Monitoring sales analytics with Google, Bing, Microsoft Ad Words, Clicks, and Calls Rankings by City and Call Conversion’s with hyperfocus on market strategy while maintaining focus on Sales and Team Collaboration
• Converting all web leads, phone leads, and word of mouth leads into increased sales and profit
• Implemented Commercial Maintenance Program (6 Week Maintenance Plan) for All Commercial Accounts to ensure Doors, Openers, Tracks, etc
• Are fully functional: Pepsi, Co
• Frito Lay, Clark County Fire District, Washougal Fire District, Skamania Fire District, Ariel WA Cowlitz County Fire District, Cowlitz County Indian Tribe, Port of Woodland, NuStar Energy to name a few
• Currently in process of obtaining my CCB License for Oregon State.

• Mentored New Hires, assigned daily tasks to team for collaboration on innovative Process Order Management including closeout order types
• Contract Consumption Reporting for All Brand & Jordan Accounts
• Executive Presentations Development, Delivery Priority Communication, Monthly Financial Results Compilation
• SPRINT Management Tool, Submit/Review Claims, Budget modifications for Brand and Jordan
• Request Management, Troubleshooting Account Executive Questions, or RTV Set up
• Responsible for New Quarterly Budget Requests, Recommended Budget Modifications, Budget Movements, and Quarterly rpts, Managed over $95 Million Dollars for Sprint Tool Return to Vender’s
• Nike Factory Store Inventory, ATP Breakout Reports, Factory Contract Consumption Reporting, Order Management Support, and Process Analysis
• Nike Factory Daily Closeout Report
• Facilitated Sales & Operations weekly Meetings with Senior Leadership & Supply Chain
• Cross-Functional communication with Supply Chain, Sales Operations, and Customer Service
• All Cancel PE Scorecard Implementation for all DCs in North America including NFL, streamline story of weekly/monthly cancel trending by Global Category, Gender, & Division
• Analyze Reports by CY & PY with Delta Value, issued with fact based supported data
• Collaboration with DCs to ensure order management metrics are being met, and Nike is adhering to Vender Agreements, and Routing Guides
• Lean Process Management Team, Facilitations of meetings, train CSRs on new Lean Method Learning, Working on Lean Project (trimming the fat) of New Store Openings
• Project management abilities, leadership abilities, excellent analytical skills, effective listener, excellent presentation skills, and strategic thinking., – facilitated weekly team meetings, rolled reporting in holistic view to senior leadership
• Implemented Reporting: Improved business partnership with JC Penney’s Men’s Apparel Contract Status Report resulting in changing the account structure from DC to DRS
• Vendor Compliance and Claims: Partnered with Account Operations Director to track defective returns and develop process changes that allow Shoe Show/Dept
• Have a defective allowance
• Value Added Service – Implemented New VAS Tools for Vender Compliance (Bulk Orders & Pre-Packs from factories) Improved Strategic Account Partnership with Kohl’s for US: Men’s & Women’s Apparel/ EQ &Accessories
• Replenishment: Coordinated replenishment management reporting for accounts to ensure product quality
• Delivery Precision: Enhanced direct ship delivery accuracy for Family Footwear Account
• Implemented New process improvement for Order Tracking Report and Pull from Stock
• Facilitated Meetings for New Launch Product, New Seasonal GTM Key Items for Athletes
• Sales & Marketing: Partnered with Sales to enhance strategic business planning and order management expectations
• SAP 2 Upgrade: Tester for SAP 2 Upgrade North America Customer Service
• Tested over 70 scripts.

• Working with Factories overseas to deliver product on time and in full
• Vendor
• Compliance.