Microsoft Office
Jennifer Brown
Knoxville,TN
Summary
Seasoned professional with over 25 years of experience in leadership roles focused on data analysis, financial modeling, and business intelligence. Skilled at using data-driven insights to drive strategic growth initiatives and improve business practices. Proven track record in team leadership, process optimization, and empowering employees for increased efficiency and customer satisfaction. Experienced in developing actionable business solutions through a collaborative and consultative approach. Proficient in various technologies including Tableau, Power-BI, MS Office Suite, Cognos, SAP, SQL, HubSpot, and Salesforce. Recognized for strong team development and training skills, with a commitment to continuous personal growth.
Overview
28
28
years of professional experience
Work History
Director, Analytics & Sales Support
House-Hasson Hardware
01.2025 - Current
- Led cross-functional teams to develop and implement strategic initiatives enhancing operational efficiency.
- Directed organizational change initiatives, fostering a culture of continuous improvement and innovation.
- Collaborated with stakeholders to define project scopes, objectives, and deliverables for successful execution.
- Analyzed market trends and competitive landscape to inform strategic decision-making and business planning.
- Established key performance indicators to monitor progress toward strategic objectives and operational success.
Director, Customer Experience
House-Hasson Hardware
03.2024 - Current
- Established Standardized Reporting: Developed actionable reports across multiple systems, increasing sales by +6.7% in the first six months.
- Reorganized Customer Experience Team: Restructured and unified an 8-person team into a cohesive unit with market adjusted roles and salary adjustments; implemented regular team meetings and development opportunities.
- Optimized Trade Show Processes: Reduced order entry time from five days to two and improved customer interaction, resulting in a year-over-year revenue increase of +$5.2M and growing.
- Led International Sales Division: Grew international business by +22% in first 90-days through reinvigorated executive sales reporting, financial forecasting, massive process enhancements.
- Led Integration of New Business Units: Spearheaded the acquisition and integration of two new business units, doubling our customer base through process development, system setup, and dealer forecasting and prioritization.
Vice President, Yield Management
Village Realty
06.2021 - 08.2023
- Built Revenue Management Function: Designed the revenue management department from scratch, identifying cross-organizational opportunities and implementing strategic department plans. Recruited and mentored four analysts, with an additional 3 in the development pipeline.
- Grew Sales by +28%: Achieved 28% sales growth by implementing a revenue-based strategy and distribution roadmap for channel optimization across all markets.
- Optimized Revenue by +$2.1 million: Devised strategic plans to maximize system and tool efficiency, streamlining operations and enhancing adaptability to market trends within the first year.
- Boosted Non-Rent Revenue by +4%: Generated a cohesive corporate strategy for fee establishment and revenue stream diversification, ensuring a consistent approach across the company.
- Standardized Company Reporting: Designed and implemented standardized reporting processes, delivering precise and actionable insights using Power-BI and advanced database design.
Chart Capture Operations Analyst
TeamHealth
03.2019 - 06.2021
- Reduced Costs by -10%: Attained a significant cost reduction by assessing and revamping operational procedures, integrating multi-system siloed data sources, and implementing transformative changes for better business guidance through actionable reporting and BI tools.
- Increased Revenue by +7%: Collected and analyzed pertinent data, identified KPIs, and presented executive summaries of findings to leadership, driving a growth of 7% in revenue as a member of the Chart Capture team responsible for critical issues.
Revenue Manager
Wyndham Vacation Rentals
11.2016 - 03.2019
- Increased Rental Rates by +12%: Boosted nightly rental rates by 12% through the development of effective pricing strategies and marketing campaigns for a catalog of 1000+ homes.
- Expanded Inventory: Collaborated with the business development team to create forecasting tools and successfully motivated property owners to partner with Wyndham Vacation Rentals, significantly expanding available inventory.
- Doubled Revenue from Third-Party Distributors: Achieved a 200% increase in revenue through innovative marketing strategies and enhanced customer service initiatives.
National Lead Category Planning Manager
Coca-Cola Refreshments
01.1998 - 07.2015
- Generated $2.3B in Annual Sales: Surpassed sales and profit objectives for the Walmart U.S. business by tracking market share, sales revenue, volume, profitability, and execution KPIs.
- Boosted In-Store Display Activation by +24%: Boosted display activation by 24% in two years by streamlining communication processes across 70+ bottlers and 300+ markets, fostering collaboration and coordination.
- Developed Reporting Systems: Produced and managed reporting systems and sales tools to monitor key business indicators across 4,000+ retail outlets.
- Earned National Best Practice Recognition: Received National Best Practice Recognition in 2011, 2013, and 2014 for delivering actionable reporting.
- Awarded "Vendor Partner of the Year": Recognized as "Vendor Partner of the Year" for three consecutive years for providing world-class category management services.
Education
Bachelor of Science - Human Ecology
The University of Tennessee
Knoxville, TennesseeSkills
- Data-driven decision making
- Data analysis expertise
- Strategic planning
- Team building and coaching
- Budget forecasting
- Stakeholder engagement
- Product Assortment and Marketing
- Translating complex data into actionable insights
- Driving sustainable revenue growth
- Relationship building
- Verbal and written communication
- Creativity and innovation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Timeline
Director, Analytics & Sales Support
House-Hasson Hardware
01.2025 - Current
Director, Customer Experience
House-Hasson Hardware
03.2024 - Current
Vice President, Yield Management
Village Realty
06.2021 - 08.2023
Chart Capture Operations Analyst
TeamHealth
03.2019 - 06.2021
Revenue Manager
Wyndham Vacation Rentals
11.2016 - 03.2019
National Lead Category Planning Manager
Coca-Cola Refreshments
01.1998 - 07.2015
Bachelor of Science - Human Ecology
The University of Tennessee