Jennifer Brown
Williamstown
Summary
Patient Service Specialist with proven track record in enhancing patient access and care delivery. Strong expertise in medical terminology and regulatory compliance, ensuring adherence to industry standards. Recognized for meticulous attention to detail and effective communication in high-pressure environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Patient Access Representative
Central Vermont Medical Center
Berlin
05.2025 - Current
- Facilitated patient registration by verifying insurance and demographic details.
- Educated patients on pre-visit requirements and documentation needed for appointments.
- Maintained accurate patient records within electronic health record systems.
- Supported emergency department registration during peak hours to expedite patient processing.
- Trained new staff on patient access protocols and system navigation techniques.
- Collaborated with healthcare providers to enhance patient access processes.
- Addressed patient inquiries, resolving issues promptly with empathy and professionalism.
- Verified insurance coverage through online portals and phone systems.
Personal Care Assistant
Kristy Shangraw
Williamstown
11.2024 - Current
- Provided compassionate support to clients with daily living activities and personal hygiene needs.
- Administered medications according to prescribed schedules and guidelines.
- Implemented safety measures to maintain a secure environment for clients.
- Encouraged independence by assisting clients with self-care skills including meal preparation.
- Participated in recreational activities with clients, promoting engagement and interaction.
- Maintained cleanliness by making beds, sweeping floors, and sanitizing surfaces.
- Recorded vital signs to monitor health status and reported changes to supervisor.
- Built trusting rapport with clients and their families to foster comfort.
Patient Service Specialist
Central Vermont Medical Center-Norwich Infirmary
Northfield
07.2023 - Current
- Registered patient information in electronic health records with high accuracy.
- Scheduled appointments and coordinated referrals to streamline patient care.
- Provided detailed instructions to patients regarding procedures and follow-ups.
- Collaborated with medical staff to enhance patient care delivery.
- Managed incoming calls, directing inquiries to relevant departments efficiently.
- Maintained confidentiality of patient records in compliance with regulations.
- Educated patients on available services and resources within medical center.
Personal Care Assistant
Eva Brown
Williamstown
10.2016 - 06.2019
- Administered medications according to prescribed schedules and monitored vital signs.
- Implemented safety measures to ensure secure environments for clients.
- Provided companionship and emotional support to enhance client well-being.
- Accompanied clients to medical appointments and facilitated transportation services.
- Coordinated schedules for doctor appointments, recreation, and family visits.
- Assisted with daily living activities, including personal care and hygiene needs.
- Performed housekeeping duties such as laundry, vacuuming, and changing bed linens.
- Followed safe lifting techniques to transport residents with care.
Personal Care Assistant
Westview Meadows At Montpelier
Montpelier
10.2008 - 04.2009
- Assisted clients with daily living activities and personal hygiene needs.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications according to prescribed schedules and guidelines.
- Maintained accurate records of client care and daily activities.
- Implemented safety measures to ensure a secure environment for clients.
- Collaborated with healthcare professionals to discuss client progress and needs.
Medical Secretary
Central Vermont Medical Center
Berlin
08.2002 - 04.2008
- I worked in multiple departments, including patient registration, Emergency Dept., Physical Therapy, Diagnostic Imaging, and Adult Primary Care Barre.
- Managed appointment scheduling for multiple healthcare providers efficiently.
- Coordinated patient records and maintained confidentiality standards diligently.
- Assisted in maintaining office supplies and ordered necessary materials promptly.
- Communicated with patients regarding medical procedures and office policies clearly.
- Facilitated communication between medical staff and patients to enhance service delivery.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Performed data entry tasks related to patient information into various databases.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Transcribed doctor's orders into the electronic health record system.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Ordered office supplies when needed while monitoring inventory levels at all times.
- Ensured compliance with healthcare regulations and maintained patient confidentiality.
Paraeducator, Special Education
Williamstown Elementary School
Williamstown
01.2002 - 08.2002
- Collaborated with teachers to implement individualized education plans for students.
- Monitored student progress and provided feedback to teaching staff and parents.
- Facilitated communication among students, teachers, and parents about academic performance.
- Led small group sessions to reinforce essential concepts and skills.
- Provided one-on-one assistance to students during lessons and activities.
- Maintained a safe, supportive classroom environment for all learners.
- Organized classroom resources to optimize learning effectiveness.
- Supervised field trips for special education classes, ensuring safety and educational value.
In-Home Nanny
Amanda Scopteuolo
Essex
10.1998 - 11.2001
- Provided attentive care, nurturing multiple children in a safe home environment.
- Developed and implemented engaging activities to promote child development and learning.
- Prepared nutritious meals and snacks tailored to children's dietary needs.
- Maintained a clean and organized play area to ensure safety and comfort.
- Managed daily schedules, coordinating playdates and extracurricular activities efficiently.
- Provided comfort when needed through hugs or words of encouragement.
- Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
- Engaged in outdoor recreational activities with the children such as trips to the park or beach.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Accompanied family on trips, providing consistent care and maintaining routines.
Assistant Daycare Teacher
First in Fitness
Berlin
09.1997 - 01.1999
- Supervised children during activities to ensure safety and compliance.
- Facilitated communication between parents and staff regarding children's progress.
- Maintained cleanliness and organization of classroom materials and supplies.
- Observed children's behavior to identify developmental needs and support strategies.
- Supervised children during outdoor playtime while ensuring safety guidelines were being followed.
Education
High School Diploma -
Spaulding High School
Barre, Vermont06-1997
Liberal Arts
Community College of Vermont
Montpelier VTSkills
- Electronic health records
- Medical terminology
- Customer relationship management
- Compliance with regulations
- Attention to detail
- Friendly and outgoing
- Customer service
- Phone and email etiquette
- Epic
- Microsoft
Certification
- Certified Health Care Access Associate
- CPR
Affiliations
- Single Mom of 4 boys
- Home school my kids
References
References available upon request.
Timeline
Senior Patient Access Representative
Central Vermont Medical Center
05.2025 - Current
Personal Care Assistant
Kristy Shangraw
11.2024 - Current
Patient Service Specialist
Central Vermont Medical Center-Norwich Infirmary
07.2023 - Current
Personal Care Assistant
Eva Brown
10.2016 - 06.2019
Personal Care Assistant
Westview Meadows At Montpelier
10.2008 - 04.2009
Medical Secretary
Central Vermont Medical Center
08.2002 - 04.2008
Paraeducator, Special Education
Williamstown Elementary School
01.2002 - 08.2002
In-Home Nanny
Amanda Scopteuolo
10.1998 - 11.2001
Assistant Daycare Teacher
First in Fitness
09.1997 - 01.1999
High School Diploma -
Spaulding High School
Liberal Arts
Community College of Vermont
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