Hi, I’m
Jennifer Brown
Florence,AL
Summary
Proactive and goal-oriented professional with solid foundation in legal and administrative processes. Expertise in delivering legal documents, adhering to strict guidelines, and maintaining accurate records. Strong focus on team collaboration, adaptable to changing needs, and consistently achieving results. Reliable with excellent verbal and written communication, problem-solving, and time management skills.
Overview
18
years of professional experience
Work History
Proof Technology, Inc.
Process Server - Independent Contractor
10.2022 - Current
Job overview
- Increased client satisfaction by efficiently serving legal documents in a timely and professional manner.
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Served legal documents such as summons, complaints, subpoenas, writs and orders.
- Provided proof of service in form of affidavit.
- Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
- Optimized route planning to maximize productivity while minimizing travel time between service locations.
- Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
- Handled conflict resolution professionally when encountering confrontational situations during document deliveries, maintaining composure under pressure.
- Reduced errors in paperwork by meticulously reviewing documents prior to service attempts.
- Complied with all applicable laws and regulations.
- Remained current on changes in relevant laws and regulations.
- Have 1-10 active jobs on a daily basis.
ABC Legal Services, Inc.
Process Server - Independent Contractor
08.2022 - Current
Job overview
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Served legal documents such as summons, complaints, subpoenas, writs and orders.
- Provided proof of service in form of affidavit.
- Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
- Optimized route planning to maximize productivity while minimizing travel time between service locations.
- Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
- Handled conflict resolution professionally when encountering confrontational situations during document deliveries, maintaining composure under pressure.
- Reduced errors in paperwork by meticulously reviewing documents prior to service attempts.
- Complied with all applicable laws and regulations.
- Remained current on changes in relevant laws and regulations.
- Have 30-60 assigned jobs on a daily basis.
STRAT8GProcess, LLC
Process Server - Independent Contractor
06.2023 - 12.2024
Job overview
- Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
- Researched defendants' schedules, social media, and analyzed personal records to locate defendants.
- Increased client satisfaction by efficiently serving legal documents in a timely and professional manner.
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Served legal documents such as summons, complaints, subpoenas, writs and orders.
- Provided proof of service in form of affidavit.
- Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
- Optimized route planning to maximize productivity while minimizing travel time between service locations.
- Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
- Handled conflict resolution professionally when encountering confrontational situations during document deliveries, maintaining composure under pressure.
- Reduced errors in paperwork by meticulously reviewing documents prior to service attempts.
- Complied with all applicable laws and regulations.
- Remained current on changes in relevant laws and regulations.
- Have 25-40 assigned jobs on a daily basis.
Alacrity Legal Services (Acquired by Proof Technology, Inc)
Process Server - Independent Contractor
07.2022 - 10.2022
Job overview
- Increased client satisfaction by efficiently serving legal documents in a timely and professional manner.
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Served legal documents such as summons, complaints, subpoenas, writs and orders.
- Provided proof of service in form of affidavit.
- Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
- Optimized route planning to maximize productivity while minimizing travel time between service locations.
- Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
- Handled conflict resolution professionally when encountering confrontational situations during document deliveries, maintaining composure under pressure.
- Reduced errors in paperwork by meticulously reviewing documents prior to service attempts.
- Complied with all applicable laws and regulations.
- Remained current on changes in relevant laws and regulations.
- Have 20-30 assigned jobs on a daily basis.
Kaleidoscope Florist & Designs
Floral Delivery Coordinator & Driver
05.2017 - 10.2022
Job overview
- Contributed to improved workflow efficiency by providing valuable feedback on delivery processes and procedures.
- Safely transported fragile floral arrangements, minimizing damages and guaranteeing product quality upon arrival.
- Coordinated seamlessly with event planners for special occasion deliveries such as weddings or funerals, ensuring punctual service without disruption.
- Implemented route optimization techniques to reduce fuel consumption and minimize travel time between deliveries.
- Maintained cleanliness of delivery vehicles both inside and out, creating a favorable impression on customers.
- Enhanced customer satisfaction by efficiently delivering floral arrangements in a timely manner.
- Loaded and unloaded delivery vehicles safely, preventing damage to delicate floral products.
- Resolved customer concerns professionally and courteously, enhancing overall client experience.
- Assisted with store operations when not engaged in deliveries, demonstrating flexibility and commitment to teamwork.
- Collaborated closely with store staff to ensure all orders were correctly prepared before dispatching for delivery.
- Maintained excellent communication with clients and team members for seamless delivery coordination.
- Completed daily vehicle inspections and reported maintenance issues promptly, keeping the fleet in top condition.
- Promoted a positive company image through professional interactions with customers during deliveries.
- Managed inventory effectively by accurately tracking delivered items and restocking as needed.
- Navigated complex delivery routes using GPS systems and maps, ensuring prompt and accurate deliveries.
- Adhered strictly to all traffic laws while operating delivery vehicles, ensuring safe transportation of products.
- Completed on-time deliveries by choosing best and most efficient routes.
- Gathered and organized materials to support operations.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Made 30-60 floral deliveries a day.
Wal-Mart
Cashier
11.2016 - 01.2017
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
MAPCO Mart
Sales Associate
07.2014 - 10.2016
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- My sales totals at the end of shits were $6.000-$10.000
Snack Bar Supervisor & Front Counter Associate
Lauderdale Lanes
09.2007 - 01.2013
Job overview
- Supervised and trained a team of associates in efficient food preparation, customer service protocols, and health and safety standards.
- Developed and managed weekly staff schedules, ensuring adequate staffing for peak hours and events to maintain high operational efficiency.
- Provided coaching and feedback to staff, fostering a positive and collaborative team environment to enhance service quality.
- Conducted staff meetings and briefings to communicate menu updates, promotional goals, and customer service priorities.
- Managed daily operations of a high-traffic snack bar, ensuring efficient workflow from order taking to speedy service.
- Requisitioned, monitored, and maintained inventory levels for food, beverages, and supplies, reducing waste and breakages.
- Conducted regular physical inventories, reconciled stock levels, and managed vendor relationships for timely product sourcing.
- Oversaw opening and closing procedures, maintaining the organization and cleanliness of the snack bar area.
- Ensured high customer satisfaction by promptly addressing inquiries, handling complaints, and creating a welcoming atmosphere.
- Drove sales growth by proactively promoting menu items and ensuring a high standard of service delivery to customers.
- Collaborated with guests to ensure their needs were met, contributing to repeat business and a positive reputation.
- Ensured strict adherence to all food safety, hygiene, and health code regulations, conducting regular inspections of the food preparation area.
- Monitored staff compliance with health requirements and ensured all food handler certifications were current.
- Implemented preventative measures to maintain a safe and sound environment for both customers and employees.
- Handled cash and credit transactions accurately and efficiently.
- Operated the POS system for sales of games, rentals, and other items.
- Managed cash control procedures, including running end-of-day reports and making deposits.
- Greeted and welcomed guests to create a positive experience.
- Provided courteous and efficient customer service, addressing inquiries and concerns.
- Managed waitlists and lane availability, communicating options clearly to patrons.
- Assisted guests with basic bowling instructions and information.
- Assigned lanes to patrons, ensuring efficient control of customer flow.
- Managed the scheduling of lanes for individuals, leagues, and special events.
- Issued bowling shoes and provided necessary equipment.
- Maintained a tidy and organized front counter and common bowling areas.
- Maintained a welcoming atmosphere for guests.
- Monitored and reported equipment malfunctions, such as pinsetter issues, to maintenance.
- Ensured safety rules and regulations were followed by patrons.
- Assisted with the preparation and setup for bowling leagues and events.
- Sales totals were regularly between $975-$2500 in the snack bar.
Education
Florida Metropolitan University - OnlineTampa, FL
No Degree from Family Law
Northwest Shoals Community CollegeMuscle Shoals, AL
No Degree from Accounting
Colbert Heights High SchoolTuscumbia, AL
High School Diploma
05-1996
Skills
- Strong ethics
- Flexibility
- Legal correspondence
- Assertiveness
- Database searching
- Legal regulations
- Legal document reviewing
- Accountability
- Confidentiality
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
Timeline
Process Server - Independent Contractor
STRAT8GProcess, LLC
06.2023 - 12.2024
Process Server - Independent Contractor
Proof Technology, Inc.
10.2022 - Current
Process Server - Independent Contractor
ABC Legal Services, Inc.
08.2022 - Current
Process Server - Independent Contractor
Alacrity Legal Services (Acquired by Proof Technology, Inc)
07.2022 - 10.2022
Floral Delivery Coordinator & Driver
Kaleidoscope Florist & Designs
05.2017 - 10.2022
Cashier
Wal-Mart
11.2016 - 01.2017
Sales Associate
MAPCO Mart
07.2014 - 10.2016
Lauderdale Lanes
Snack Bar Supervisor & Front Counter Associate
09.2007 - 01.2013
Florida Metropolitan University - Online
No Degree from Family Law
Northwest Shoals Community College
No Degree from Accounting
Colbert Heights High School
High School Diploma
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