Jennifer Brown
Russellville,AR
Summary
Trustworthy and dedicated Customer Service Manager with over 6 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Assisting customers with requests and meeting special needs.
Customer service experienced in cash, checks, and credit card services. Team player with exceptional listening and critical thinking skills.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
10Box
04.2020 - Current
- Supervised 4-8 employees daily, including scheduling, training and performance monitoring.
- Processed accurate credit, debit, check and cash sales transactions for customer orders daily.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Tasked with handling large sums of money and bank deposits
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Hostess/Togo
Sumo Japanese Steakhouse Hibachi And Sushi Bar
06.2019 - 09.2020
- Managed seating customers and assigned waiters tables.
- Handled phone calls including Togo orders, reservations, and any questions that may need answered by customers.
- Prepared Togo orders and delivered to customers.
- Handled payments and orders with POS programs.
- Maintained a clean work station and lobby presentable to customers.
- Counted register before and after shift.
Coffee Barista
Midtown Coffee
05.2019 - 09.2019
- Collected and prepared drink orders from customers.
- Learned open and closing shifts.
- Prepped coffee and tea drinks.
- Cleaned up work station as needed.
- Trained at other Midtown Coffee locations.
- Handled cash, credit, and debit payments.
Hostess/Togo
Los 3 Potrillos
01.2019 - 05.2019
- Managed seating customers and assigned waiters tables.
- Handled phone calls including Togo orders, reservations, and any questions needed answered by customers.
- Maintained clean and presentable work area.
- Handled store transitions and orders using POS programs.
- Prepared Togo orders to be delivered to customers.
Gas Station Attendant
Colt's Quick Draw
12.2016 - 01.2019
- Handled store transactions using POS programs.
- While working in the Baskin Robbins venue, prepared food items and decorated cakes. Used proper sanitation techniques to ensure customer safety.
- Stocked items f incoming shipments to the store shelves. Maintained drink and food machines, including dismantling and deep cleaning.
- Ensured excellent customer service was provided.
- Trained new staff members on proper procedures involving business functions.
- Began training for store manager.
- Tasked with handling large sums of money, bank deposits, and drop offs.
Carhop
Sonic
10.2016 - 12.2016
- Prepared drinks and collected food orders to be delivered to the customer.
- Took orders using POS software.
- Dealt face to face with customers, ensuring they were satisfied with their order.
- Maintained beverage equipment and cleaned my workstation.
Server/Cashier
Sbarro
06.2014 - 08.2016
- Prepared customers food and drink orders, ensuring quality service.
- Followed all food handling procedures and practiced safe sanitation around consumables.
- Handled store transactions using POS programs.
- Began training as a Shift Supervisor.
- Trained new staff members on proper procedures involving business functions.
Education
High School Diploma -
Michigan City High School
Michigan City, IN06.2014
Skills
- Customer Service Experience
- Hard-working
- Problem Solving
- Team Development
- Flexible
- Cash handling
- Interactive communication skills
- Performance improvement
- Communication skills
- Staff training
- POS software expert
- Sales experience
- Drawer management
Timeline
Customer Service Manager
10Box
04.2020 - Current
Hostess/Togo
Sumo Japanese Steakhouse Hibachi And Sushi Bar
06.2019 - 09.2020
Coffee Barista
Midtown Coffee
05.2019 - 09.2019
Hostess/Togo
Los 3 Potrillos
01.2019 - 05.2019
Gas Station Attendant
Colt's Quick Draw
12.2016 - 01.2019
Carhop
Sonic
10.2016 - 12.2016
Server/Cashier
Sbarro
06.2014 - 08.2016
High School Diploma -
Michigan City High School