Jennifer BRown
Plattsburgh,NY
Summary
Dynamic hospitality professional with extensive experience at Essex Management, excelling in front desk operations and staff training. Proven ability to enhance guest satisfaction through effective multitasking and relationship building. Skilled in reservation handling and employee supervision, consistently delivering exceptional service and fostering teamwork in high-pressure environments.
Overview
2026
2026
years of professional experience
Work History
Assistant Front Office Manager
Essex Management
09.2021 - Current
- Assisted in managing front office operations to ensure smooth guest check-in and check-out processes.
- Supported staff scheduling and training to enhance service efficiency and guest satisfaction.
- Collaborated with team members to resolve guest inquiries and complaints promptly.
- Enhanced communication between departments to foster teamwork and improve overall service delivery.
- Implemented standard operating procedures for daily front office activities to improve consistency.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Server
Crowne Plaza Lake Placid
05.2018 - 09.2021
- Delivered exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Trained new team members on menu offerings and service protocols.
- Maintained cleanliness and organization of dining area to meet health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Hostess
Hogsbreath Saloon
2015 - 2018
- Greeted and seated guests, ensuring efficient flow of operations during peak hours.
- Coordinated with kitchen and service staff to enhance guest experience and satisfaction.
- Monitored dining area for guest needs, proactively addressing concerns to maintain service quality.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
Cashier
Paradise Pizza
06.2014 - 08.2015
- Process transactions accurately and efficiently, ensuring customer satisfaction during checkout.
- Collaborated with kitchen staff to ensure timely and accurate food preparation.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Developed rapport with regular customers, fostering loyalty through personalized service and attention to detail.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Followed strict food safety guidelines to maintain a safe and sanitary environment for both employees and guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Busser - Server
Crowne Plaza Lake Placid
07.2004 - 06.2014
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by efficiently clearing and resetting tables during high-volume service periods.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Monitored stock levels of tableware and supplies, restocking as necessary to maintain operations.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
- Streamlined order-taking process to minimize wait times for diners.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Education
High School Diploma -
Lake Placid Middle/High School
Lake Placid, NYSkills
- Customer service
- Front desk operations
- Staff training and development
- Employee supervision
- Reservation handling
- Room assignment coordination
- Guest check-in and out procedures
- Hotel policy enforcement
- Effective multitasking
- Relationship building
- Oral and writing communication
Timeline
Assistant Front Office Manager
Essex Management
09.2021 - Current
Server
Crowne Plaza Lake Placid
05.2018 - 09.2021
Cashier
Paradise Pizza
06.2014 - 08.2015
Busser - Server
Crowne Plaza Lake Placid
07.2004 - 06.2014
High School Diploma -
Lake Placid Middle/High School
Hostess
Hogsbreath Saloon
2015 - 2018