Jennifer Brown

Answer phones and help clients that needed a report faxed over. Work on clearing QA's to help the main front office in Las Vegas out; I would have to call the clients and verify testing that they either didn't mark or marked incorrectly, etc. I would stock the OR at the hospitals with supplies they needed for the specimens that were sent to our company. I would have to get history from the clients for the pathologist when needed. I would accession cases in the computer to get them ready to be processed in our lab. I would cut frozen section cases for the pathologist to be able to give the surgeon an answer in positive or not.

• Managed scheduling and coordination of septic tank maintenance appointments.
• Maintained accurate records of service requests and completed jobs.
• Assisted in customer communication, addressing inquiries and resolving issues promptly.
• Streamlined office operations by implementing efficient filing systems for documentation.
• Supported financial processes, including invoicing and payment tracking for services rendered.
• Developed standardized templates for service reports to enhance consistency and clarity.
• Collaborated with field technicians to optimize workflow and improve customer satisfaction rates.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Entered data into system and updated customer contacts with information to keep records current.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
• Answered the phones and scheduled jobs for the customers.
• Scheduled the drivers daily job and put their receipts in the computer and the end of day.
• Sent out monthly billing statements.
• Did special event portable toilet bids.
• Went out to job sites to verify septic tank systems for houses being sold.