Jennifer Brownell
Grand Junction,Colorado (CO)
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Branch Manager
Land Title Guarantee Company
2016.10 - Current
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Complied with regulatory guidelines and requirements.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Utilized financial software to prepare consolidated financial statements.
Operations Manager
Land Title Guarantee Company
2005.03 - 2016.09
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
Business Development Coordinator
Land Title Guarantee Company
1997.03 - 2005.02
- Increased lead generation by developing and executing targeted marketing campaigns.
- Enhanced client relationships through regular communication and prompt responses to inquiries.
- Identified new business opportunities by researching market trends and competitor analysis.
- Streamlined sales processes, resulting in improved efficiency and increased revenue.
- Collaborated with cross-functional teams to develop innovative strategies for business growth.
- Conducted comprehensive market research to identify potential clients and establish connections.
- Organized and participated in networking events, effectively promoting the company''s brand and services.
- Managed a portfolio of existing clients, consistently exceeding sales targets and maintaining high levels of client satisfaction.
- Implemented CRM systems to track leads, sales data, and customer interactions for better reporting and analysis.
- Created customized presentations tailored to specific client needs, showcasing the company''s expertise in their industry verticals.
- Optimized lead nurturing processes through personalized follow-ups with prospects at various stages of the sales funnel.
- Monitored competitor activities closely, identifying gaps in the market that could be leveraged for further growth opportunities.
- Assisted management in setting annual revenue goals based on historical data analysis and market projections.
- Evaluated effectiveness of marketing initiatives by tracking metrics such as response rates, conversion rates, and ROI.
- Coordinated trade show appearances including booth design, staffing, and promotional materials to maximize company exposure and generate leads.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Generated new business with marketing initiatives and strategic plans.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Networked among local business and community organizations to develop leads and generate business.
- Communicated with local organizations to build networks and develop leads.
- Expanded business through effective network development, identifying new, and prospective clients.
- Exceeded target individual average revenue goals year over year.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Managed budget allocation and resource utilization to maximize marketing ROI.
Education
Bachelor of Science - Management And Marketing
Colorado Mesa University
05.1996
Skills
- Work Prioritization
- Branch Operations Management
- Customer Service
- Human resources knowledge
- Interviewing and Hiring
- Relationship Building
- Business development expertise
- Familiar with account coding
- Reporting familiarity
- Relationship building and management
- Employee Development
- Coaching and Mentoring
- Sales Development
- Process Improvement
- Operational Reports
- Business Development
- Risk Mitigation
- Performance Reviews
- Financial Oversight
- Excellent work ethic
- Friendly
- Conflict Resolution
- Public Speaking
- Attention to Detail
- Client Relationship Management
- Sales expertise
- Operations Management
- Verbal/written communication
- Excellent time management skills
- Community Relations
- Risk Analysis
- Resourceful nature
- Relationship Management
- Client acquisition
- Customer Relationships
- Staff Management
- Approachable
- Information Security
- Decision-Making
- Information Management
- Documentation
- Business Planning
- Marketing
- Adaptable to market fluctuations
- Prioritizing and Planning
- Critical Thinking
- Staff Recruitment and Hiring
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Improved employee satisfaction and reduced turnover
- Received 3rd Highest ROS award by Branch Area
Affiliations
- Home Builder's Association Affiliate Member
- Association of Realtors Affiliate Member
Certification
- Completion of Manager Course from Denver Univeristy of Business
- Licensed Colorado Title Insurance Producer
- Licensed Colorado Notary Public
Additional Information
- Served as Judge for FBLA (Future Business Leaders of America) Regional Competiton 2019-Present
- Served as business representative at the Daniels Fund Ethics Summit- 2021
- Instructor for Real Estate Fundamentals Class at Colorado Mesa University - 2019-Present
- Served on hiring committee in East Middle School Principal search 2021
- Board member on Community Hospital Foundation 2019-Present
- Board Member for Habitat for Humanity 1999-2007 (serving as President 2 years)
Timeline
Branch Manager
Land Title Guarantee Company
2016.10 - Current
Operations Manager
Land Title Guarantee Company
2005.03 - 2016.09
Business Development Coordinator
Land Title Guarantee Company
1997.03 - 2005.02
Bachelor of Science - Management And Marketing
Colorado Mesa University
- Completion of Manager Course from Denver Univeristy of Business
- Licensed Colorado Title Insurance Producer
- Licensed Colorado Notary Public
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