Jennifer Ward
Yakima,WA
Summary
Efficient billing professional with 10+ years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
10
10
years of professional experience
Work History
Reimbursement Specialist
Community Health Of Central Washington
04.2019 - 03.2024
- Responded to customer concerns and questions on daily basis.
- Utilized various software programs to process customer payments.
- Used data entry skills to accurately document and input statements.
- Monitored outstanding invoices and performed collections duties.
- Collaborated with healthcare providers to ensure accurate coding and billing practices.
- Processed online and paper appeal submissions and refund requests.
- Logged charges and payments within Allscripts & Epic (Ochin).
- Streamlined billing procedures for increased accuracy and timely reimbursements.
- Evaluated aged accounts receivable reports to identify overdue payments and initiate appropriate follow-up actions for collection efforts.
- Processed payment via telephone.
- Maintained strict confidentiality regarding sensitive patient information, adhering to HIPAA regulations at all times.
- Collected payments and applied to patient accounts.
- Verified insurance of patients to determine eligibility.
- Managed a high volume of Medicare claims, ensuring timely submission and payment for medical services rendered.
- Streamlined Medicare billing process by implementing an efficient electronic system, reducing errors and increasing accuracy.
Medical Billing Specialist
Yakima Valley Radiology Inc
02.2018 - 01.2019
- Conducted regular audits of patient accounts for potential underpayments or overpayments due to incorrect coding or billing practices.
- Filed and updated patient information and medical records.
- Responded to customer concerns and questions on daily basis.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Monitored outstanding invoices and performed collections duties.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Medical Billing Specialist
Total Care, Inc
01.2014 - 12.2017
- Increased overall efficiency of the billing department by regularly auditing internal procedures and suggesting improvements.
- Filed and updated patient information and medical records.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Responded to customer concerns and questions on daily basis.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Monitored outstanding invoices and performed collections duties.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Handled account payments and provided information regarding outstanding balances.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
Education
High School Diploma -
Naches High School
Naches, WA06.2004
Skills
Billing statement review
Appeals Handling
Payment Processing
HIPAA Compliance
Payment posting
Customer Service
10-Key Data Entry
Medicare knowledge
Medicaid knowledge
Medical Billing
Insurance Verification
Timeline
Reimbursement Specialist
Community Health Of Central Washington
04.2019 - 03.2024
Medical Billing Specialist
Yakima Valley Radiology Inc
02.2018 - 01.2019
Medical Billing Specialist
Total Care, Inc
01.2014 - 12.2017
High School Diploma -
Naches High School
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