Jennifer Bruen
Port Saint Lucie,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
26
26
years of professional experience
Work History
Manager Operator
IHOP
Stuart, FL
03.2018 - Current
- Controlled food cost by following up on portioning and recipes.
- Met labor under budget set by company.
- Projected sales
- Maintained an Ecosure score above 90 percent consistently. Achieved a 💯 score
- Developed schedule of employees weekly.
- Completed truck orders twice a week.
- Controlled supplies by ordering only what was needed.
- Worked with my team on goals set by me the manager and company goals.
- Maintained ticket time under 7 minutes
- Measured and weighed items to meet quality standards and prevent waste.
- Investigated customer complaints related to product quality or defects in order to take corrective action where necessary.
- Developed team goals and objectives to improve productivity and efficiency.
- Training manager and manager Operator
General Manager
Burger King
Stuart, FL
05.2002 - 03.2018
- Controlled food cost
- Counted weekly, mid month, and end of month inventory
- Controlled labor within budget
- Completed weekly employee schedules
- Maintained inspection score over 90 percent
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Prepared staff work schedules and assigned team members to specific duties.
- Established and maintained effective communication with staff members to ensure efficient operations.
Server
TGI Fridays
Jensen Beach, Florida
08.1998 - 05.2002
- Trained new employees on restaurant procedures and plating techniques.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
Education
Bachelor of Arts - Psychology
Florida Atlantic University
Boca Raton, FL05-2002
Skills
- Staff management
- Efficient multitasking
- Valid Driver's license
- Problem-solving
- Teamwork and collaboration
- Customer service
- Effective communication
Timeline
Manager Operator
IHOP
03.2018 - Current
General Manager
Burger King
05.2002 - 03.2018
Server
TGI Fridays
08.1998 - 05.2002
Bachelor of Arts - Psychology
Florida Atlantic University