Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Brummond

North Sioux City,SD

Summary

I am currently looking to expand my work experience within Allied Solutions to the Escrow Operations Supervisor role. I am a highly motivated employee with over six years of experience working directly with Allied Solutions' Escrow product. I have a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a committed job seeker with a history of meeting company needs with consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand.

Overview

14
14
years of professional experience

Work History

Operational Risk Analyst

Allied Solutions
Dakota Dunes, SD
09.2023 - Current
  • Documented significant events that could impact operations or pose a threat to organizational objectives.
  • Prepared reports on key findings from risk analysis activities for senior management review.
  • Assisted in developing contingency plans for responding quickly and efficiently to emergency situations.
  • Assisted in the development of policies and procedures for mitigating operational risks.
  • Coordinated with internal stakeholders to develop comprehensive corrective action plans for identified risks.

Escrow Payment Coordinator

Allied Solutions
Dakota Dunes, SD
01.2019 - 09.2023
  • Tracking Due Dates of upcoming escrow payments for various financial institutions
  • Provide reports through excel, FTP, and Smartsheet
  • Participate meetings with our financial partners
  • Quickly speak to escrow concerns and questions
  • Position requires strong time management skills and ability to work with little to no direct supervision
  • Provided information and knowledgeable support for emailed and telephone requests
  • Used excellent verbal and written skills to engage lenders in conversation and effectively determine needs
  • Answered lenders questions regarding account discrepancies or problems
  • Identify the root cause to errors and gaps in procedures and document on Voice of the Client Smartsheet
  • Collaborate with Account Management/various department leaders to close gaps which create risk and dissatisfaction of our clients
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.

Premium Validation Supervisor

Allied Solutions
Dakota Dunes, SD
09.2016 - 01.2019
  • Supervise a team of 13-15 employees
  • Answer questions related to job procedures and provided coaching for further development
  • Create annual reviews, handle HR submissions, and employee relation concerns
  • Create PRF’s for new and/or updated procedures.

Premium Validations Representative

Allied Solutions
North Sioux City, SD
09.2014 - 10.2017
  • Ability to read and understand insurance documents for both auto and mortgage, in loan history to perform the correct task that is needed for that loan while following lender particulars
  • Perform outbound calls to Insurance Agents/Regional offices or utilizing various electronic means such as websites for verification of loan collateral coverage and remove CPI
  • Identify, analyze, and resolve quality errors to prevent escalations and ensure accurate CPI refunds are issued.

Customer Service Representative

Allied Solutions
North Sioux City, SD
09.2010 - 09.2014
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Education

Diploma -

Western Iowa Tech Community College
05.2014

Diploma -

West High School
01.2010

Skills

  • Service Quality Standards
  • Risk Management
  • Ability to Collaborate with Leaders to Close Process Gaps
  • Attention to Detail
  • Client Relationship Management
  • Analytical and Critical Thinking to Find Root Causes and Solutions
  • Team Building/Leadership
  • Account Monitoring
  • Quality Improvement
  • Experience In Conflict Resolution

Timeline

Operational Risk Analyst

Allied Solutions
09.2023 - Current

Escrow Payment Coordinator

Allied Solutions
01.2019 - 09.2023

Premium Validation Supervisor

Allied Solutions
09.2016 - 01.2019

Premium Validations Representative

Allied Solutions
09.2014 - 10.2017

Customer Service Representative

Allied Solutions
09.2010 - 09.2014

Diploma -

Western Iowa Tech Community College

Diploma -

West High School
Jennifer Brummond