Jennifer Brustkern
Hudson,Iowa
Summary
Nearly 21 years experience as a Registered Nurse with 10 years as a years of case management with a combined 14 years in workers’ compensation and disability management Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Nurse Case Manager Lead Analyst RN, BSN, CCM
New York Life Group Benefits Solutions formerly
Glendale, CA
11.2020 - Current
- Analyzed data from various sources, including claims information, medical documentation, and work restrictions, to determine medical eligibility of claim.
- Collaborate with peers and claims teams to support business goals and enhance professional growth.
- Initiated contact with providers regarding incomplete documentation and/or functional limitations to clarify the functional status of the customer.
- Interpreted provider notes in order to accurately assess the need for additional information or clarification on a request.
- Developed education materials for the claims team regarding specific medical conditions on a monthly basis.
- Applied medical criteria and clinical judgement to researched cases to evaluate and establish determinations.
- Referred cases to MD Review, as necessary.
- Participated in the Empower Mentoship as a Mentor
Registered Nurse Case Manager
Triune Health Group
Lombard, IL
06.2018 - 11.2020
- Field and telephonic case management by through corrdination of cost-effective medical care, and return to work for injured workers through effective verbal and written communication with insurers, employers, and injured workers.
- Team leader over Illinois, Iowa, and Michigan case managers, providing oversight of files.
- Monitored quality assurance programs to ensure compliance with standards of care.
- Attended educational seminars or conferences to stay up-to-date on best practices in workers' compensation.
- Served as an advocate for patients in order to ensure they received appropriate medical attention.
- Performed personnel interviewing and training.
RN Case Manager
Tyson Fresh Meats
Waterloo, IA
11.2010 - 06.2018
- Coordinate and facilitate cost-effective, holistic care for injured team members through communication and collaboration with team members, the company, and medical providers, ensuring a safe return to work.
- Participant of Continuous Improvement Kaizen events for workers' compensation, as well as nurse case manager.
- Mentor and train newly hired case managers nationwide.
- Track costs and analyze for trends.
- Instrumental in on-site Nurse Case Manager program implementation and process development.
- Developed and presented Best Practices Nurse Case Managment at the 2014 Nurse Manager Covention
Registered Nurse/Case Manager
Hospice Compassus
Cedar Falls, IA
08.2008 - 11.2010
- Conducted home visits to assess the physical and mental condition of assigned patients.
- Maintained accurate records of all patient interactions according to established protocols.
- Participated in team meetings to discuss treatment options for complex cases.
- Implemented interventions based on evidence-based practice guidelines while working collaboratively with interdisciplinary teams.
- Assessed, planned, implemented and evaluated individualized nursing care plans for each patient.
- Developed relationships with patients to ensure they received the highest quality of care.
- Collaborated with physicians, social workers and other healthcare professionals to coordinate care for patients.
RN Team Lead
Sartori Memorial Hospital
Cedar Falls, IA
11.2006 - 04.2009
- Co-supervised 2nd shift personnel, including RN, LPN, CNA, and medical/surgical unit secretary, while simultaneously providing direct patient care.
- Educated patients on health maintenance, disease prevention, and treatment options.
- Collaborated with physicians in developing patient-specific treatment plans.
- Assisted doctors during medical procedures.
- Provided direct nursing care to patients, including administering medications, wound care, and IV therapy on Med/Surg Unit and ICU
Clinic RN
John Deere Medical Group
Waterloo, IA
11.2005 - 08.2008
- Assessed patient conditions by performing physical examinations, taking vital signs, and administering medications as prescribed.
- Promoted a safe environment for patients by adhering to infection control protocols.
- Educated patients and families about health promotion and disease prevention strategies.
- Performed laboratory tests such as urinalysis, blood draws, and other diagnostic tests according to established protocols.
- Managed medication inventory levels in the clinic setting ensuring timely refills of prescriptions for patients.
- Coordinated referrals to specialists and other healthcare providers as needed.
- Maintained accurate records of patient progress notes, treatments, medications, test results. in electronic medical records system.
CNA, LPN, RN
Allen Memorial Hospital
Waterloo, Iowa
08.2002 - 11.2005
- Reviewed lab values for accuracy prior to administering prescribed medications.
- Provided emotional support to patients dealing with difficult diagnoses or lifestyle changes.
- Monitored trends in patient progress over time using various tools such as flow sheets or charting systems.
- Communicated effectively with all levels of personnel within the healthcare setting regarding patient care issues.
- Utilized evidence-based guidelines while providing quality nursing care services.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
Education
Bachelor of Science - Nursing
Allen College
2010
Associate of Science - Nursing
Hawkeye Community College
2005
Master's of Nursing
Kaplan University
Cedar Falls, IowaSkills
- Registered Nurse Compact license
- Certified Case Manager
- Mental Health First Aid Trained
- Effective policy and program development
- Self directed learner
- Effective team leader
- Professional verbal and written communicator
- Trained and practiced 7 habits of highly effective people
- Continuous Improvement- Kaizen Trained
- Ability to analyze reports and track trends
Presentations
Continuous Improvement Waterloo Work Comp December 13, 2013
Developed and presented "Best Practice Case Management" training at Tyson Fresh Meats Inc Nurse Management Conference October 15, 2014
Certification
- Registered Nurse multi-state license
- National Certified Case Manager
Timeline
Nurse Case Manager Lead Analyst RN, BSN, CCM
New York Life Group Benefits Solutions formerly
11.2020 - Current
Registered Nurse Case Manager
Triune Health Group
06.2018 - 11.2020
RN Case Manager
Tyson Fresh Meats
11.2010 - 06.2018
Registered Nurse/Case Manager
Hospice Compassus
08.2008 - 11.2010
RN Team Lead
Sartori Memorial Hospital
11.2006 - 04.2009
Clinic RN
John Deere Medical Group
11.2005 - 08.2008
CNA, LPN, RN
Allen Memorial Hospital
08.2002 - 11.2005
Bachelor of Science - Nursing
Allen College
Associate of Science - Nursing
Hawkeye Community College
- Registered Nurse multi-state license
- National Certified Case Manager
Master's of Nursing
Kaplan University
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