Jennifer Bryant
Biscoe,NC
Summary
At the Town of Troy, I spearheaded initiatives that enhanced community engagement and operational efficiency, leveraging skills in strategic planning and relationship building. My leadership in project management and customer service significantly improved event attendance and regulatory compliance, achieving a notable increase in revenue and community satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Main Street Director / Permitting & Compliance Dep
Town Of Troy
09.2019 - 08.2022
- Developed volunteer teams to encourage community involvement.
- Enhanced team collaboration through regular communication, goal setting, and monthly meetings with the Main Street Board.
- Worked closely with organizational leadership guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering Main Street Businesses to voice their ideas to improve and drive traffic to Main Street.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Formed strategic partnerships and connected with potential vendors to improve attendance and give citizens more choices.
- Coordinate vendors for Town Stage Concerts, promote concerts, hire bands to perform, oversee every concert.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts with every town sponsored event.
- Evaluated company documentation to verify alignment with regulatory requirements in order to stay on level to maintain NC Main Street qualifications.
- Assisted with sales and marketing strategies to foster achievement of revenue goals for every Town event, especially Town Stage concerts.
- Monitored expenditures to mitigate risk of overages.
- Drafted and distributed reports to assist board members with critical Main Street decisions.
- Trained and guided volunteers to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of volunteer members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to maintain excellent customer service.
- Reported issues to higher management with great detail.
- Scheduled volunteers for events, taking into account customer traffic and volunteer strengths.
- Managed purchasing, sales, and marketing operations efficiently.
- Monitored daily cash discrepancies from Town events.
- Supervised creation of exciting displays to catch attention of local citizens and attendees from neighboring counties.
- Issued permits to citizens for additions, outbuildings, decks, new homes, etc.
- Sent notifications to citizens if they are in violation of town compliance codes.
Utility Billing Clerk
Town Of Troy
03.2010 - 07.2018
- Resolved customer complaints regarding their utility bills, fostering positive relationships between the town and its citizens.
- Contributed to the development of new procedures to enhance overall utility billing operations.
- Enhanced communication with field technicians to ensure timely maintenance of utility equipment.
- Managed sensitive client information with discretion while maintaining strict confidentiality protocols as required by law.
- Participated in ongoing training sessions to stay current on changes within the utility industry affecting billing procedures.
- Assisted customers with setting up payment plans or extensions, minimizing delinquent accounts and improving revenue collection.
- Streamlined bill payment processing for faster customer service and reduced late payments.
- Collaborated with other departments to resolve complex billing issues, ensuring customer satisfaction and retention.
- Maintained updated customer account information, providing accurate billing statements and addressing inquiries promptly.
- Achieved timely resolution of disputed charges by thoroughly investigating customer concerns and adjusting invoices accordingly.
- Improved accuracy in meter reading data collection, resulting in fewer billing discrepancies and disputes.
- Generated detailed monthly reports highlighting key performance indicators, assisting management in identifying areas for improvement.
- Simplified complex rate structures for customers through clear explanations, enhancing understanding of billed services.
- Ensured compliance with industry regulations and standards during all aspects of the billing process.
- Monitored outstanding balances on a regular basis, identifying trends and initiating collections efforts when necessary.
- Supported management in preparing financial reports related to utility billing activities for decision-making purposes.
- Utilized strong organizational skills to maintain an accurate filing system for all utility-related documents.
- Reviewed incoming meter readings for accuracy before inputting data into the billing system, catching potential errors early.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Verified accuracy of billing data and corrected discrepancies.
- Processed customer refunds and adjustments according to company policies.
- Processed customer invoices, credit memos and payments within established timelines.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Maintained detailed records of customer payments and billing adjustments.
- Executed billing tasks and recorded information in company databases.
- Monitored outstanding invoices and performed collections duties.
- Entered and maintained billing information in company internal databases for accessibility.
- Audited billing records to verify accuracy and completeness.
- Generated daily, weekly and monthly reports for billing department.
- Reconciled cash received with payments recorded in billing system and reported discrepancies.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Collaborated with customers to resolve disputes.
- Utilized various software programs to process customer payments.
- Maintained accurate records of customer payments.
- Generated monthly billing and posting reports for management review.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
- Created improved filing system to maintain secure client data.
Education
Some College (No Degree) - Graphic Design
Randolph Community College
Asheboro, NCSome College (No Degree) - Business Administration
Montgomery Community College
Troy, NCHigh School Diploma -
West Montgomery High School
Mount Gilead, NC06.1994
Skills
Strategic Planning
Verbal and written communication
People Management
Operations Management
Project Management
Creativity and Innovation
Project Coordination
Partnerships and Alliances
Content Development
Media Relations
Teamwork and Collaboration
Relationship Building
Decision-Making
Customer Service
Goal Setting
Delegating Work
Data Management
Scheduling
Program Administration
Additional Information
I was also responsible for Town of Troy Website, by keeping all information up to date and adding new sections as needed. If any alerts or government required information needed to be posted, I was always available to assist with that. Weekends and after work included. I created all advertisement for Town events and notices. They were placed on Facebook, the town's website, in the local newspapers, and posted in public places in town.
Timeline
Main Street Director / Permitting & Compliance Dep
Town Of Troy
09.2019 - 08.2022
Utility Billing Clerk
Town Of Troy
03.2010 - 07.2018
Some College (No Degree) - Graphic Design
Randolph Community College
Some College (No Degree) - Business Administration
Montgomery Community College
High School Diploma -
West Montgomery High School