Dynamic healthcare professional with over 17 years of experience in data management, regulatory compliance, and clinical nursing. Specializes in coordinating patient care while ensuring precision in coding and adherence to medical terminology standards. Strong advocate for leveraging technology to enhance remote management and telehealth solutions, resulting in improved patient outcomes and operational efficiency. Recognized for delivering clear, organized communication and education to patients and colleagues, fostering a collaborative healthcare environment that prioritizes quality care.
17 years of a strong clinical background combined with excellent communication and interpersonal skills. Working independently, utilizing sound clinical judgment and critical thinking skills under minimal supervision. Provides a crucial role in healthcare, bridging clear, organized communication and education with patients, family members and various providers. Build strong relationships with colleagues across various departments. Serves as the primary nurse liaison between the interdisciplinary team and 200+ patients.
Collaborates with insurance representatives to secure authorizations for patient services, ensuring timely care delivery.
Developed user manuals for office procedures and education, which led to increased staff proficiency by 82%.
Adept at utilizing advanced data management tools to ensure accurate documentation, significantly enhancing the quality of patient information handling. Telehealth platforms and communication tools.
Conducts thorough chart review and manages lab orders, ensuring timely notifications to patients and maintaining compliance with HIPAA regulations.
Manages daily patient assessments and care coordination, ensuring timely interventions and fostering strong relationships with patients and their families.
Call patients after discharge from the hospital to evaluate their conditions and address further treatments.
Assess patient symptoms and determine the appropriate level of care.
Manages end-to-end remote patient triaging, diagnosis and treatment, reducing healthcare delivery time by 80%.
Delivers telephonic triage to 50+ patients daily, resulting in 95% patient satisfaction scores.
Developed a telehealth strategy that improved patient outreach by 85% during the COVID-19 pandemic, ensuring timely care.
Manages digital interpretation of diagnostic tests and reports, ensuring proper updating of patient care plans.
Performs remote evaluations using clinical knowledge to assess patients conditions.
Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
Licensed Practical Nurse/Team Lead
Tel Hai Retirement Community
01.2008 - 07.2016
Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
Dedicated and compassionate caregiver with experience providing chronic comprehensive care to individuals in long-term care. Proven ability to manage in a team lead position and create a safe and nurturing environment.
Extensive clinical documentation, activity planning, emergency response, infection control, and knowledge of relevant regulations.
Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
Streamlined nursing processes by implementing evidence-based practices that improved clinical workflow efficiency.
Advocated for patients' needs and preferences with healthcare providers, fostering patient-centered care.
Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
Detailed experience in developing and implementing discharge plans, ensuring a smooth transition for patients to the next level of care or home.
Supervised and trained nursing students and new hires, increasing competency and confidence levels, leading to more effective patient care delivery.
Education
Licensed Practical Nurse - Nursing
CAT Brandywine School of Nursing
Coatesville PA
01.2007
High School Diploma - undefined
Coatesville Area School District
01.2003
Skills
EMR/EHR
ACLS/BLS/AED
Responsible and dependable
Patient support
Leadership
Teamwork
Clinical Assessment & Documentation
Medical Coding & submitting claims
Technology proficiency
Time management & Organization
Critical thinking
Adaptability and problem solving
Communication
HIPAA compliance
Strong clinical judgment
Empathy and patient centered care
Remote patient monitoring
Patient relationship building
Care planning
Healthcare software proficiency
Patient intake
Patient management
Chronic disease management
Medical records management
Case management
Quality assurance
Staff direction and task delegation
Certification
A Comprehensive Guide to Medical Coding 07/2023 - Present
Customer Care Skills and Telephone Etiquette 07/2023 - Present
Diploma in Nursing Leadership and Care Management 07/2023 - Present
Nursing Studies - The Nurse as Team Leader and Teacher 07/2023 - Present
Certified Nurse-Midwife at Axia Women’s Health - Seven Hills Women’s Health CenterCertified Nurse-Midwife at Axia Women’s Health - Seven Hills Women’s Health Center