Jennifer Buchanan
Buffalo,NY
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Works quickly and stays focused under strict deadlines. Skilled in managing multiple tasks with frequently changing priorities. Continuously projects positive attitude and seeks opportunities to help team members.
Overview
14
14
years of professional experience
Work History
Assembly Worker
GMCH
Lockport, NY
05.2017 - 09.2019
- Visually inspected devices for defects and placed defective items into reject bin.
- Completed durable assemblies and subassemblies with hand and power tools.
- Conducted quality assurance inspections on finished components and identified issues.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Followed detailed assembly instructions, processes and procedures.
- Assembled Radiators and HVAC items to specification.
- Notified supervisor of issues with equipment or production.
- Inspected and tested components, assemblies and power tools for proper functionality.
- Followed outlined specifications to implement assembly plans.
- Obtained appropriate tooling and fixtures for each assembly job.
- Identified machinery malfunctions by performing troubleshooting tasks.
- Disassembled, reassembled and corrected changeover.
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
- Completed assigned tasks quickly to decrease production time.
Collections Specialist
Firstsource Advantage LLC
Amherst, NY
03.2008 - 10.2017
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls and met demands of busy and productive group.
- Researched accounts and completed due diligence to resolve collection problems.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Handled over 100 outbound and inbound calls daily with goal of collecting owed debt.
- Used skip tracing and other techniques to locate debtors.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Used probing techniques to determine debtors' reasons for delinquency.
- Trained new team members on scripts, company services and collection strategies.
Customer Service Manager
Walmart
Clarence Center, NY
02.2006 - 02.2008
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
No Degree - General Studies
Williamsville North High School
Williamsville, NYGED -
The University of The State of New York Education
Buffalo, NY04.2002
Skills
- Product testing
- Skilled in final assembly processes
- Small parts assembly
- Assembly and production
- Operations support
- Equipment monitoring
- Customer-focused
- Cash Handling
- Training and mentoring
- Customer Relations
- Team Building
- Excellent time management skills
Timeline
Assembly Worker
GMCH
05.2017 - 09.2019
Collections Specialist
Firstsource Advantage LLC
03.2008 - 10.2017
Customer Service Manager
Walmart
02.2006 - 02.2008
No Degree - General Studies
Williamsville North High School
GED -
The University of The State of New York Education