Jennifer Buckingham
Springfield,MA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by roles at St. John's Regional Medical Center and other establishments. Expert in problem-solving and customer service, demonstrating attention to detail and dependability. Achieved significant improvements in efficiency and service quality, leveraging skills in equipment maintenance and customer interactions. I am also skilled in data entry and typing. I am familiar with computer programs with a willingness to learn new ones.
Overview
21
21
years of professional experience
Work History
Janitor
Republic First Baptist Church
06.2014 - 06.2016
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained floor cleaning and waxing equipment.
Assistant Manager
Pizza Inn
10.2006 - 01.2014
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Laboratory Assistant
St. John's Regional Medical Center
06.1995 - 01.2004
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
Education
High School Diploma -
Republic High School
Springfield, MO05.1992
Skills
- Customer service-focused
- Customer Service
- Attention to Detail
- Problem-Solving
- Responsible and Dependable
Timeline
Janitor
Republic First Baptist Church
06.2014 - 06.2016
Assistant Manager
Pizza Inn
10.2006 - 01.2014
Laboratory Assistant
St. John's Regional Medical Center
06.1995 - 01.2004
High School Diploma -
Republic High School