Jennifer Buckner
Summary
Experienced medical/business office professional with over 12 years of success in various aspects of the field. Proactive problem solver dedicated to assisting co-workers, patients, and clients/customers. Approach every task with positivity, diligently assessing problems, interpreting data, and executing timely solutions. Highly motivated and eager to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills contribute to working independently and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Referral Specialist
Saint Francis Hospital
06.2024 - Current
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
- Acted as a liaison between referring physicians and specialists, establishing trust and rapport through professionalism.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained comprehensive knowledge of provider networks, ensuring appropriate specialist recommendations for patients.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Answered phone calls for multiple specialist and primary care physician offices, scheduling appointments, and handling patient inquiries.
Senior PSR / Clinic Surgery Scheduler
OU Health Physicians
11.2022 - 06.2024
- Adhered strictly to HIPAA regulations when handling confidential patient information.
- Responded quickly to inquiries from patients about their upcoming surgeries.
- Maintained accurate records of patient data, including medical history, insurance information, and contact details.
- Communicated effectively with patients to ensure they were aware of their scheduled appointments and provided additional assistance as needed.
- Monitored incoming calls related to clinic surgery scheduling and responded promptly in a professional manner.
- Assisted in the development of procedures and protocols related to patient scheduling and appointment management.
- Coordinated patient scheduling and appointment management for clinic surgery.
- Verified accuracy of patient data prior to surgery scheduling.
- Provided support to surgeons, nurses, and other staff members regarding clinic surgery scheduling processes.
- Reviewed daily schedules regularly in order to identify areas where changes may be necessary.
- Assessed potential conflicts between multiple scheduled surgeries and resolved them efficiently.
- Resolved any discrepancies with insurance companies regarding payment or coverage for surgeries.
- Ensured that all necessary paperwork was completed accurately prior to each surgery.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Checked patient insurance and collected pre-authorizations from providers.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Scheduled follow-up appointments as designated by physician.
- Managed patient check-in and check-out procedures and processed payments.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Compiled and coded patient information or data in appropriate computer system.
- Arranged hospital admissions for patients as required.
Office Manager / Project Manager
Trade Specialties LLC
01.2017 - 09.2022
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coded and entered daily invoices with in-house accounting software.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
- Proposed or approved modifications to project plans.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Conducted periodic inspections of job sites for quality and progress.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Submitted budget estimates, progress reports and cost tracking reports.
Senior PSR
Spine & Orthopedic Specialists
02.2016 - 01.2017
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Assisted with scheduling follow-up appointments according to provider availability.
- Provided customer service by answering patient questions and addressing concerns.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Documented and managed patient information in computer system.
- Scanned documents into electronic health record system as needed.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Answered patient questions and fielded complaints to resolve issues.
- Performed administrative duties such as filing, faxing, photocopying.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Obtained proper authorization and identification to release confidential medical records.
- Assisted with the completion of medical forms and records.
- Ran credit card batches and balanced deposits on daily basis.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Verified insurance coverage and benefits prior to processing claims.
- Submitted claims electronically or via paper format as required.
Accounts Payable Clerk
Newfield Exploration
03.2015 - 01.2016
- Processed invoices and payments in accordance with company policies and procedures.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Maintained accounts payable files and records in an organized manner.
- Entered data into accounting system to maintain accurate financial records.
- Prepared checks for payment of vendor invoices on a timely basis.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Verified accuracy of coding on invoices prior to processing payments.
- Assisted with month-end closing activities as needed.
- Reviewed employee expense reports for compliance with company policy guidelines.
- Ensured proper authorization for all purchases made by the organization.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
- Managed vendor relationships through prompt communication of payment information.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Coded invoices and other records to maintain organized and accurate records.
Patient Service Representative
Hillcrest Medical Center
02.2011 - 03.2015
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled patient appointments and procedures.
- Inputted patient demographic data into electronic health record system.
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Entered confidential patient information and updated electronic records in database.
- Assisted patients by answering questions and providing information regarding referrals.
- Collaborated with clinical staff to ensure accuracy of all documentation associated with referrals.
- Developed relationships with internal departments and external entities related to medical referrals.
- Reviewed patient records and verified insurance eligibility.
- Implemented strategies to streamline the medical referral process while ensuring quality standards are met.
- Maintained up-to-date knowledge of all changes in insurance plans, regulations, and procedures.
- Ensured accurate data entry of patient demographics, insurance details, and authorization numbers.
- Evaluated requests for services against insurance coverage guidelines.
- Acted as a liaison between providers and payers to facilitate timely authorization of services.
- Managed daily workflow related to obtaining authorizations from various health plans including Medicare and Medicaid and commercial carriers.
- Coordinated with medical staff to provide appropriate documentation when needed for preauthorization requests.
- Routed laboratory or diagnostic results to appropriate staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Education
GED -
Mounds High School
05-1997
Skills
- Strong Organization
- Appointment Coordination
- Insurance Verification
- HIPAA Compliance
- Scheduling Expertise
- Office Administration
- EMR Updating
- Payment Collection
- Insurance Pre-Certifications
- Maintaining Confidentiality
- Pre-Authorization Management
- Checking in Patients
- Inventory Control
- Vendor Sourcing
- Project Tracking
- Document Management
- Project Management
- Cost Control
- Construction Management
- Commercial Construction Experience
- Customer Relations
- Project Scheduling
- Expense Reporting
- Bookkeeping
- Team Supervision
- Mail Handling
- Contract Negotiations
- Account Reconciliation
- Invoice Processing
- Accounts Payable
- Bank Reconciliation
- General Ledger Maintenance
- Quickbooks
- Medical Terminology Proficiency
- Medical terminology
- Pre-authorizations
- Data entry proficiency
- Multi-line telephone operation
Timeline
Referral Specialist
Saint Francis Hospital
06.2024 - Current
Senior PSR / Clinic Surgery Scheduler
OU Health Physicians
11.2022 - 06.2024
Office Manager / Project Manager
Trade Specialties LLC
01.2017 - 09.2022
Senior PSR
Spine & Orthopedic Specialists
02.2016 - 01.2017
Accounts Payable Clerk
Newfield Exploration
03.2015 - 01.2016
Patient Service Representative
Hillcrest Medical Center
02.2011 - 03.2015
GED -
Mounds High School