Jennifer Buechel
Customer service and Education
Fond Du Lac,WI
Summary
Dynamic professional with extensive experience in education and customer service, notably at Fond du Lac School District. Proven ability in lesson planning and curriculum development, alongside exceptional communication skills. Successfully fostered positive learning environments and enhanced student engagement, demonstrating a commitment to educational excellence and student success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Fond du Lac School District
Fond Du Lac
08.2012 - Current
- Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students.
- Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment.
- Adapt teaching methods to fit the needs of each individual student.
- Supervise students in and out of the classroom, including in the halls, on the playground and in the cafeteria.
- Provide in-class and at-home assignments based on the available lesson plan.
- For long-term substitutes: develop lesson plans and assignments consistent with the regular teacher's past lesson plans.
Director of First Impressions/Receptionist
HOLIDAY AUTOMOTIVE
Fond Du Lac
03.2020 - 09.2025
- Serves visitors by greeting, welcoming, and directing them appropriately.
- Notifies company personnel of visitor arrival.
- Maintains security and telecommunications system.
- Informs visitors by answering or referring inquiries.
- Directs visitors by maintaining employee and department directories.
- Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
- Operates telecommunication system by following manufacturer's instructions for house phone and console operation.
- Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
- Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Contributes to team effort by accomplishing related results as needed.
- Welcomed customers and provided exceptional service at the automotive dealership.
- Managed phone communications and scheduled appointments for service inquiries.
- Coordinated customer interactions with sales and service teams for smooth operations.
- Maintained clean and organized reception area to enhance customer experience.
- Assisted in resolving customer concerns promptly and professionally.
- Trained new front desk staff on procedures and customer service standards.
- Implemented processes to streamline customer check-in and check-out procedures.
- Collaborated with management to improve first impression strategies for clients.
- Scheduled meetings and appointments for staff members.
- Tracked employee attendance records on a daily basis using an automated system.
- Assisted with special projects as needed by upper management.
- Prepared welcome kits for all new hires that included their ID badges and other relevant materials.
- Handled administrative tasks including filing documents, photocopying, scanning documents.
- Updated visitor log book daily with new entries of visitors who have signed in and out of the building.
- Organized and maintained reception area to ensure a professional appearance.
- Ensured compliance with organizational policies and procedures related to customer service standards.
- Communicated effectively with internal teams about upcoming visitors or changes in schedules.
- Developed processes that improved efficiency of the reception area operations.
- Provided support in coordinating events such as conferences, meetings or seminars.
- Maintained confidentiality of sensitive information regarding the company's operations.
- Processed mail and packages received at the front desk.
- Provided assistance with general inquiries from customers, clients, and other stakeholders.
- Collaborated closely with IT department to resolve any technical issues encountered by customers during their visit.
- Coordinated travel arrangements for employees and visitors as requested.
- Ordered office supplies when necessary to ensure adequate stock levels were maintained.
- Monitored security cameras located at the entrance doors.
- Managed incoming calls, routed to appropriate personnel or departments.
- Created reports related to customer service metrics such as wait times, inquiries resolved.
- Greeted guests and visitors upon arrival.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Obtained and processed payments from clients for products and services.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Contracted with vendors and liaised with building management to schedule office equipment or facility repairs.
- Facilitated smooth communication between staff and senior management through diligent message delivery.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Coordinated pick-up and delivery of express mail services.
- Collated, bound and stored computer-generated reports.
- Scheduled space or equipment for special programs, meetings and conferences.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Greeted customers warmly, creating a welcoming atmosphere at the automotive dealership.
- Managed incoming calls, directing inquiries to appropriate departments for efficient service.
- Scheduled appointments for vehicle maintenance and repairs, optimizing service department workflow.
- Maintained organized front desk area, ensuring cleanliness and accessibility of materials.
- Assisted customers with paperwork, providing clear instructions for vehicle transactions.
- Processed payments and handled cash transactions accurately at the reception counter.
- Coordinated communication between staff and customers, enhancing overall service experience.
- Utilized scheduling software to track appointments and maintain daily operational efficiency.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments and meetings for management team.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Monitored office supplies inventory and placed orders when necessary.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Compiled data from various sources into organized reports for management review.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Assisted with onboarding of new employees by providing orientation information and support.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Managed company database and ensured the accuracy of contact information.
- Developed and maintained a filing system for essential documents, improving office organization.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Investigated and analyzed client complaints to identify and resolve issues.
- Coordinated company events with venues and advised staff of pertinent details.
- Used company badging system to create badges for new employees and visitors.
Substitute Teacher
Fond du Lac School District
North Fond Du Lac
08.2017 - 05.2020
- Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students.
- Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment.
- Adapt teaching methods to fit the needs of each individual student.
- Supervise students in and out of the classroom, including in the halls, on the playground and in the cafeteria.
- Provide in-class and at-home assignments based on the available lesson plan.
- For long-term substitutes: develop lesson plans and assignments consistent with the regular teacher's past lesson plans.
Server
Theos Chophouse
Fond Du Lac
01.2011 - 01.2012
- Provide excellent customer service and satisfaction.
- Assure quality of product.
- Assist in positive development of communication skills between workers and customer.
Server
Sweet Basil Restaurant
Plymouth
10.2006 - 10.2010
- Train new employees.
- Assist in developing interpersonal skills within the workplace.
- Assist in positive development of communication skills between workers and customers.
- Assure quality service as well as product.
- Interim bookkeeping while the owner was on vacation.
Substitute Teacher
Plymouth School District
Plymouth
06.2008 - 06.2009
- Managed classroom activities to foster a positive learning environment.
- Implemented lesson plans provided by full-time teachers.
- Supervised student behavior to ensure safety and respect.
- Adapted teaching methods for diverse learning styles.
- Collaborated with teachers to prepare instructional materials and resources.
- Monitored student progress, providing timely feedback on performance.
- Encouraged positive behavior through effective communication techniques.
- Maintained accurate records of student attendance and participation.
- Showed Powerpoint Presentations, videos and interactive websites to aid students with comprehension.
- Assisted struggling students with classroom assignments with one-on-one tutoring.
- Answered student questions about course concepts.
- Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
- Explained assignments and relayed information from lead teacher.
- Left notes for head teacher about notable students, events and problems.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
- Managed classroom environments to ensure a safe and productive learning experience.
- Communicated effectively with parents about student progress and concerns.
- Implemented classroom rules to maintain order and discipline.
- Monitored student progress and provided feedback for improvement.
- Implemented conflict resolution strategies to manage student disputes.
- Maintained a safe learning environment by enforcing school rules and regulations.
- Utilized educational technology to enhance learning experiences.
- Collaborated with regular teachers to ensure continuity of instruction.
- Assessed student understanding through informal and formal methods.
- Prepared and delivered instructional materials suited to varied learning levels.
- Implemented differentiated instruction strategies based on individual student needs.
- Maintained accurate records of student attendance and performance.
- Served as a mentor for new substitute teachers when necessary.
- Integrated technology into lessons whenever possible.
- Participated in professional development programs related to education topics.
- Administered tests and assessments according to school guidelines.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Provided feedback on assignments or projects given by the regular teacher.
- Developed creative learning strategies to engage all types of learners.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Adapted teaching methods to accommodate diverse learning styles.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Organized lesson plans and activities for students.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Collaborated with other teachers to ensure student success.
- Ensured that each student had access to appropriate materials and resources.
- Requested as substitute teacher based on excellent referrals and trusted performance.
Summer School Teacher
Ozaukee Elementary School
Fredonia
06.2008 - 08.2008
- Taught primary subjects in order to provide maintenance in grade level subjects -2nd graders.
Carhop/Waitress
Chesters Drive In
Plymouth
07.1999 - 05.2008
- Train new employees.
- Assist in developing interpersonal skills within the workplace.
- Assist in positive development of communication skills between workers and customers.
- Assure quality service as well as product.
Girls Junior Varsity Basketball Assistant
Plymouth School District
Plymouth
09.2004 - 11.2004
- Assisted in coaching routines and plays utilized within games.
- Help to further develop sportsmanship qualities within the players.
- Gave support and encouragement to the junior varsity team.
Classroom Volunteer Work
Riverview Middle School
Plymouth
09.2004 - 11.2004
- Assisted with daily classroom duties: graded assignments, interacted with students, helped carry out activities.
- Modeled appropriate behavior and dialogue.
Cashier
Pick N Save Grocery Stores
Plymouth
05.1999 - 07.1999
- Assist in comfortable environment provided to the customer.
- Promote communication skills between fellow workers as well as customers.
Education
Bachelor of Arts -
Lakeland College
Sheboygan, Wisconsin06.2008
Some College (No Degree) -
University of Wisconsin
Milwaukee, WisconsinSome College (No Degree) - Education
University of Wisconsin-Sheboygan
Sheboygan, WisconsinSkills
- Lesson planning and curriculum development
- Training and teaching
- Protective services
- Telecommunications expertise
- Communication skills
- Customer service and support
- Interpersonal skills
- Bookkeeping and accounting
- Arts education
- Nursing care
- Basketball coaching
- Financial analysis
- Autism support
- Automotive knowledge
- Bartending skills
- Childcare management
- Early childhood education strategies
- Mathematics proficiency
- Microsoft Office applications
- Organizational skills
- Social work practices
- Special education techniques
- Time management strategies
- Typing proficiency
- Writing skills and documentation
- Regulatory compliance knowledge
- System operations expertise
- Fast food service experience
- Cafeteria management skills
- Staff training and development
- Waitressing experience
Languages
English, Intermediate
Work Authorization
I am authorized to work in the following countries: United States
Certification
Middle Childhood- Early Adolscence Education
Minor-History
Affiliations
- Graduated Summa Cum Laude
- My family loves to downhill ski and snowmobile.
- We also are water babies from up north house down to the gulf in Florida.
Timeline
Director of First Impressions/Receptionist
HOLIDAY AUTOMOTIVE
03.2020 - 09.2025
Substitute Teacher
Fond du Lac School District
08.2017 - 05.2020
Substitute Teacher
Fond du Lac School District
08.2012 - Current
Server
Theos Chophouse
01.2011 - 01.2012
Substitute Teacher
Plymouth School District
06.2008 - 06.2009
Summer School Teacher
Ozaukee Elementary School
06.2008 - 08.2008
Server
Sweet Basil Restaurant
10.2006 - 10.2010
Girls Junior Varsity Basketball Assistant
Plymouth School District
09.2004 - 11.2004
Classroom Volunteer Work
Riverview Middle School
09.2004 - 11.2004
Carhop/Waitress
Chesters Drive In
07.1999 - 05.2008
Cashier
Pick N Save Grocery Stores
05.1999 - 07.1999
Bachelor of Arts -
Lakeland College
Some College (No Degree) -
University of Wisconsin
Some College (No Degree) - Education
University of Wisconsin-Sheboygan