Jennifer Bui
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Coffee Barista
Starbucks
03.2022 - 07.2023
- Experienced barista with strong customer service background
- Maintains calm, professional demeanor in fast-paced environments, quickly addressing customer needs, resolving inquiries, and de-escalating challenges
- Highly adaptable, effectively balancing multiple priorities and quickly learning new systems, processes, and recipes
- Strong attention to detail, preparing food and beverages aligned with quality, safety, and product standards
- Created seasonal coffee beverages, driving increased sales of specialty menu items by 45% and attracting repeat business
- Delivered great customer experiences, cultivating a warm, welcoming environment and building positive rapport with new and regular customers alike.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Hostess
Indigo Restaurant
09.2021 - 01.2022
- Standing at the front desk, I warmly greeted and escorted guests to their assigned tables, usually seating about 300-500 people per shift
- Presented menus and daily specials to guests while ensuring they had their proper utensils and starters
- Coordinated with managers, waitstaff, kitchen, and servers to ensure each guest was satisfied with their service
- Whenever there were complaints or concerns, we swiftly and gently addressed them, escalating it to management when necessary
- Took 50-100 reservations per shift through phone, email, and our website.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Associate's degree - Nursing
Cascadia Community College
Bothell, WA07.2024
High School -
Cascade High School/Everett Community College
Everett, WA06.2023
Skills
- Drink customization
- Beverage Preparation
- Hospitality and Professionalism
- Front of House Operations
- Product Upselling
- Friendly and outgoing
- Opening and closing duties
- Cash Handling
- POS Systems
- Fluent in Vietnamese
- Customer Service
Certification
- Food Handler Certification, 09/01/21, 09/01/23
- Driver's License, 04/01/23, 01/01/28
Assessments
- Work style: Reliability, Proficient, 01/01/23, Tendency to be reliable, dependable, and act with integrity at work
- Food service: Customer situations, Proficient, 02/01/23, Identifying and addressing customer needs in a food service setting
- Retail customer service, Proficient, 01/01/22, Responding to customer situations in a retail setting
- Sales skills, Proficient, 01/01/24, Influencing and negotiating with customers
Languages
Vietnamese
Native or Bilingual
Timeline
Coffee Barista
Starbucks
03.2022 - 07.2023
Hostess
Indigo Restaurant
09.2021 - 01.2022
Associate's degree - Nursing
Cascadia Community College
High School -
Cascade High School/Everett Community College