Jennifer Burgos
South Daytona,FL
Summary
Candidate with experience in management and ensure each user’s support experience is of the highest possible quality through providing timely, personalized, efficient, and empathetic replies. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Exceptional written and verbal communication skills with a solutions-oriented approach able to turn a negative customer experience into a positive through effort and consideration. Methodical and well-organized in optimizing coverage to meet operational demands. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Strategic in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission, policies, procedures and service standards. Dedicated to continuous delivery of top quality products and services to clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Data Administrator
Bloomios Private Label LLC
08.2023 - Current
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Adhered to set schedules to test databases for flaws and reduce downtime.
- Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
- Modified databases to meet needs and goals determined during planning process.
- Created and updated database designs and data models.
- Processed and scanned files into electronic databases.
- Made appropriate file information updates and system upgrades.
- Added, modified and purged file entries.
Management Team Leader
Ayr Wellness Inc
08.2022 - 05.2023
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
- Trained new team members on key skills to maximize team productivity and success in achieving objectives.
- Oversaw department operations to align priorities and resources with organizational objectives.
- Evaluated employees' skills sets to guide decisions regarding promotions and additional training.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans
Sales Associate
Columbia Care
08.2019 - 05.2020
- Provide guidance and education to each patient with medical cannabis needs
- Responsible for providing patient care with empathy, compassion, and professionalism
- Living vision, mission, and values always
- Ensure patients receive correct medicinal product that best benefits their medical condition
- Ensures excellence patient care and all intake forms and other paperwork is properly completed and filed correctly
- Enters all require information on Biotrack System and maintain track of patients’ needs and health history
- Confirms patients purchase and assure compliance with all regulations and policies
- Provide patients overall exceptional experience by establishing positive patient relationship
- Manage patient records using point of sale system and as required.
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Solved customer challenges by offering relevant products and services
- Prepared large cash deposits with zero discrepancies
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Prepared large cash deposits with zero discrepancies.
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
- Trained new team members on key skills to maximize team productivity and success in achieving objectives.
- Oversaw department operations to align priorities and resources with organizational objectives.
- Evaluated employees' skills sets to guide decisions regarding promotions and additional training.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Assistant Manager
Clinica Verde Dispensary
02.2017 - 08.2019
- Patient orientation
- Teamwork
- Reception duties
- Cashier representative
- Problem solving
- Warranty assistance
- Budtender at Clínica Verde Puerto Rico
- Patient consulting
- Bio Track THC seed to sale tracking knowledge
- Patient orientation
- Team work
- Reception duties
- Cashier representative
- Problem solving
- Warranty assistance.
- Built strong relationships with customers through positive attitude and attentive response
- Led team of 10 members while providing exceptional customer service
- Coordinated treatment and placement activities while supervising team of 15
- Positioned as go-to person for up to 15 staff members, troubleshooting complex administrative and training issues promptly
- Mentored and guided employees to foster proper completion of assigned duties
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty
- Led team of 15 members while providing exceptional customer service.
- Assisted with new hire processing and existing training programs
- Led team of 15 members while providing exceptional customer service
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Handled large volume of cash with high accuracy and security each day.
- Managed supply restocking, display arrangements and general housekeeping.
- Weighed and prepared products in order to accurately package and label items for sale.
- Oversaw sale of merchandise such as flowers, concentrates and edibles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Supervisor
Medical office
01.2012 - 01.2016
- Medical record
- Documentation, Vents and service of clients
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Tracked and prepared quarterly reports of sales goals to management
Education
MBA - Business Management
University of Phoenix
Tempe, AZ05.2024
Bachelor Degree - Science, Environmental Technology
University of Puerto Rico - Aguadilla
Aguadilla, PR05.2014
Medicinal Cannabis and Managed Occupational License -
Universidad de Puerto Rico
Aguadilla, P.R.2014
Associate - Management Agricultural Production
Universidad De Puerto Rico
Utuado 05.2003
Skills
- Customer Service
- Customer Experience Improvement
- Verbal and Written Communication
- Team Collaboration
- Personnel Data Reporting
- Accounts Payable and Accounts Receivable
- Manage Operations
- Program File Distribution
- Report Analysis
- Back Office Operations
Languages
Spanish
Native or Bilingual
Timeline
Data Administrator
Bloomios Private Label LLC
08.2023 - Current
Management Team Leader
Ayr Wellness Inc
08.2022 - 05.2023
Sales Associate
Columbia Care
08.2019 - 05.2020
Assistant Manager
Clinica Verde Dispensary
02.2017 - 08.2019
Supervisor
Medical office
01.2012 - 01.2016
MBA - Business Management
University of Phoenix
Bachelor Degree - Science, Environmental Technology
University of Puerto Rico - Aguadilla
Medicinal Cannabis and Managed Occupational License -
Universidad de Puerto Rico
Associate - Management Agricultural Production
Universidad De Puerto Rico
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