Jennifer Burgoyne

Work History

Hospice Of The Valley

08.2021 - Current

Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring the timely completion of each assignment.
Interaction with 90+ volunteers via phone, email, or in-person to provide information.
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Input data into spreadsheets and databases.
Reviewed files, records, and other documents to obtain information and respond to requests.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Utilized office management software to record and track customer information.
Coordinated and scheduled meetings and appointments.
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Strengthened relationships with volunteers by maintaining open communication lines and promptly addressing concerns.
Managed calendars and schedules for volunteers.
Booked and prepared meeting rooms, making arrangements for refreshments to be available.
Quarterly volunteer newsletter.

Self

2001 - 2021

Creating and maintaining schedules for four children over the years and all of their academic and extracurricular activities and appointments
Running a household, paying bills, stocking supplies, upkeep of the house, buying groceries, providing meals
Overall organization
Enforcing rules and managing behavior through developmentally appropriate discipline
Driving children to many activities
Use of Microsoft 365 Family for organization
Word Document, Excel
Often assisted spouse (Self-employed/Software Development) business, mainly doing clerical work, scheduling meetings, appointments, making reservations, and travel arrangements. Taking notes, ordering supplies and promotional gifting, and using computers for training. Answering and directing calls as needed. Planning for sales events, team building, and charity events.
Demonstrated respect, friendliness, and willingness to help wherever needed.

Gymboree

1996 - 2001

Managed all aspects of store operations, including organization, maintenance and scheduling
Recruited and retained valuable employees with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
Established and optimized schedules to keep coverage and service in line with forecasted demands
Hired, trained and supervised retail team members as well as other store managers
Also traveled frequently to other stores to open new stores and/or to train new managers
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
Resolved customer service issues promptly
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.