Jennifer Burkhard
Glendale,AZ
Summary
Professional Secretary with over 5 years of experience managing daily administrative support tasks and operations in Diesel Collision industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
19
19
years of professional experience
Work History
Vice President Football Booster
Cactus High School Football Booster
03.2023 - Current
- Clarified roles, responsibilities and expectations of staff/volunteers.
- Handled parent inquiries and suggestions courteously and professionally.
- Actively listened to parents, coaches and handled concerns quickly and escalated major issues to our President
Front Office Secretary
Truck Body Works
01.2015 - Current
- Maintained transaction security by verifying payment cards against identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Performed wide-ranging administrative, financial and service-related functions.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Proofread and edited documents for accuracy and grammar.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Clerk
Trader Joe's
03.2005 - 07.2007
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Maintained clean and tidy checkout area to optimize service delivery.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Claremont High School
Claremont, CA05.2007
Skills
- Customer Service
- Appointment Scheduling
- Database Management
- Calendar Management
- Office Administration
- Inter-Office Communications
- Keyboarding Skills
- Organization
- Multi-Line Phone Systems
- File Management
- Schedule Management
- Confidentiality Understanding
- Accounts Receivable and Payable
- Payment Posting
- Mail Distribution
- Spreadsheet Management
Languages
Spanish
Limited Working
Timeline
Vice President Football Booster
Cactus High School Football Booster
03.2023 - Current
Front Office Secretary
Truck Body Works
01.2015 - Current
Clerk
Trader Joe's
03.2005 - 07.2007
High School Diploma -
Claremont High School
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