JENNIFER BURKS
Amherst,VA
Summary
Inventory and operations professional specializing in cycle counts, discrepancy resolution, and inventory accuracy reporting. Combines Excel-based analysis, Power BI, WMS testing, and team supervision to improve inventory integrity, support standard work, and guide daily distribution center performance.
Overview
41
41
years of professional experience
Work History
Distribution Center Supervisor — Operations Support
J.Crew
05.1987 - Current
- Supported accurate inventory control through detailed analysis and reporting.
- Performed cycle counts and investigated inventory variances to support accuracy, inventory integrity, and reliable distribution center operations.
- Prepared and reviewed inventory accuracy reports to monitor conditions, identify discrepancies, and support operational analysis.
- Conducted operational audits of outbound packages, inbound return receipts, and Forward and Reserve locations to maintain accuracy and quality standards.
- Analyzed binouts and cycle count results to identify contributing factors, investigate root causes, and uncover inventory improvement opportunities.
- Evaluated binout findings to identify opportunities to improve inventory availability, increase operational efficiency, and reduce split shipments.
- Investigated inventory and location discrepancies and supported follow-up actions to improve accuracy and consistency across distribution processes.
- Applied analytical problem-solving skills to review inventory findings and identify opportunities for process and reporting improvements.
- Oversaw daily operations for team of 15 to support compliance with policies and procedures.
- Supervised team of 15 associates supporting daily distribution center operations and reinforcing policies, procedures, accuracy standards, and operational expectations.
- Provided associate training and guidance on warehouse management systems, inventory processes, and operational procedures.
- Led process improvement projects focused on evaluating operational processes and identifying opportunities to improve inventory accuracy and distribution efficiency.
- Developed standard work documents for multiple distribution center areas to promote consistent execution of operational procedures.
- Collaborated with operational partners to communicate issues, share findings, and support process improvements and distribution center workflow.
- Contributed to successful warehouse management systems implementation by participating in key activities.
- Participated in development and implementation of RedPrairie and MAWM warehouse management systems (WMS).
- Conducted system testing to evaluate functionality and support operational readiness during WMS implementation activities.
- Validated inventory accuracy during system implementation to help align system information with operational inventory requirements.
- Troubleshot system and process issues, helping identify discrepancies and support effective resolution.
Cashier / Customer Service
Kmart
05.1985 - 06.1988
- Addressed customer inquiries and service needs to enhance shopping experience.
- Processed customer transactions accurately and efficiently.
- Acquired practical skills in retail operations in retail operations, ensuring high standards in customer service and transaction accuracy.
Education
High School Graduate -
Heritage High School
Lynchburg, Virginia05-1985
Skills
- Inventory Accuracy
- Inventory discrepancy resolution
- Inventory reconciliation support
- Inventory reporting
- Excel data analysis
- Power BI
- Warehouse Management Systems: RedPrairie and MAWM
- WMS implementation and testing
- Root-cause analysis
- Distribution center operations
- Project leadership
- Quality assurance
- Team supervision
- Cross-Functional Collaboration
- Operational efficiency
- Productivity reporting
- WMS testing and validation
- Inventory control
- Operational analysis
Timeline
Distribution Center Supervisor — Operations Support
J.Crew
05.1987 - Current
Cashier / Customer Service
Kmart
05.1985 - 06.1988
High School Graduate -
Heritage High School