Jennifer Burns
Lebanon,TN
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at RaceTrac. Skilled in electronic charting and compassionate caregiving, with a strong emphasis on patient care and customer service excellence. Achieved significant improvements in patient comfort and safety, contributing to a positive and efficient working environment. Friendly and reliable employee offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Trustworthy and dedicated employee with over 10 years of experience serving customers . Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
14
14
years of professional experience
Work History
Cashier
RaceTrac
11.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Cashier
Murphy USA
11.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
Dominos Pizza
05.2020 - 10.2020
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Certified Nursing Assistant
The Pavilion
02.2014 - 10.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Certified Nursing Assistant
Quality Healthcare
02.2010 - 01.2013
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
GED -
Volunteer State Community College
Gallatin, TN05.2005
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Electronic Charting
- Compassionate caregiver
- Patient-focused care
- Safety Precautions
- Alzheimer's and Dementia Care
- Medical terminology knowledge
Timeline
Cashier
RaceTrac
11.2023 - Current
Cashier
Murphy USA
11.2020 - 02.2021
Customer Service Representative
Dominos Pizza
05.2020 - 10.2020
Certified Nursing Assistant
The Pavilion
02.2014 - 10.2018
Certified Nursing Assistant
Quality Healthcare
02.2010 - 01.2013
GED -
Volunteer State Community College