Jennifer Burns

• Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
• Worked in conjunction with outside sales representative to maintain and grow product sales.
• Created detailed reports of sales performance, forecasting future trends in direct sales.
• Identified potential sales opportunities.
• Developed relationships with new clients to generate sales leads.

• Utilized industry software tools such as rating engines and quoting systems.
• Provided technical support and guidance when necessary during the quoting process.
• Communicated effectively with customers throughout the entire quoting process.
• Conducted regular training sessions for new sales personnel on product knowledge, customer service, and sales techniques.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.

Developed a comprehensive e-commerce strategy to increase online sales.

• Customer expectations: Ensure that customers have a good shopping experience, including ease of shopping, variety, freshness, and cleanliness.
• Team compliance: Make sure that team members follow company guidelines, local, state, and federal laws, and food safety procedures.
• Scheduling: Help with scheduling to meet the needs of associates and operations.
• Training: Train customer attendants and selectors on their roles and duties.
• Stocking shelves when needed in other departments
• Picking orders when needs as a team player