Jennifer Burrell
Travelers Rest,SC
Summary
Accomplished Pharmacy Manager and Pharmacist with a proven track record at Walgreens, adept in patient education and counseling, and workflow optimization. Enhanced patient safety and loyalty through meticulous drug safety practices and empathetic patient interactions. Spearheaded a medication therapy management program, significantly improving chronic condition support. Skilled in regulatory compliance and immunizations, demonstrating a commitment to excellence in patient care. Dedicated Pharmacy Manager enthusiastic about helping diverse people and offering experience with regulatory requirements. Knowledgeable in medication therapy management and retail expectation. Bringing successful career history comprising more than 9 years.
Overview
8
8
years of professional experience
Work History
Pharmacy Manager
Walgreens
04.2018 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Optimized prescription processing times, ensuring fast and accurate service for all customers.
- Supported patients with chronic conditions through establishment of medication therapy management program.
Pharmacist
Walgreens
06.2016 - 04.2018
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Enhanced patient understanding of medication usage and potential side effects with clear, empathetic communication.
Education
PharmD - Pharmacy
Wingate University School of Pharmacy
Charlotte05-2016
Bachelor of Science - Psychology
University of Georgia
Athens, GA12-2005
Skills
- Patient education and counseling
- Prescription Verification
- Workflow Optimization
- Regulatory Compliance
- Drug Inventory Management
- Inventory Control
- Patient Counseling
- Direct Patient Care
- Drug safety
- Immunizations
Timeline
Pharmacy Manager
Walgreens
04.2018 - Current
Pharmacist
Walgreens
06.2016 - 04.2018
PharmD - Pharmacy
Wingate University School of Pharmacy
Bachelor of Science - Psychology
University of Georgia