Jennifer Burris
Altamonte Springs,FL
Summary
Dedicated Crossing Guard Manager offering a career spent guiding pedestrian traffic at school and high-volume streets. Familiar with traffic control procedures and a demonstrator of safe crossing habits for others. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Crossing Guard/ Team Lead/ Area Supervisor/Regional Manager
ACMS
02.2017 - Current
- Oversee hiring and training of Lead supervisors, Area Supervisors, Field supervisors, Lead Guards and Crossing Guards. Process onboarding, PCL change and PAFs for employees.
- Verify payroll for crossing guards, and supervisors.
- Collaborated with team members to verify proper coverage at assigned intersections.
- Displayed strong conflict resolution skills when dealing with difficult individuals who violated traffic regulations at crossings.
- Assure that guards adhere strictly to established guidelines concerning proper conduct while performing duties as a Crossing Guard.
- Reported maintenance issues related to signage, crosswalks. at crossings to appropriate agencies for repair.
- Responded quickly and efficiently in emergency situations involving pedestrians or vehicles at crossings.
- Attended weekly staff meetings with supervisors to discuss current policies and procedures related to pedestrian safety.
- Staffed accounts above 90% in ares that were previously hard to staff.
- Represented ACMS at FDOT committees in 2017, 2020,and 2023 to rewrite FDOT Crossing guard guidelines.
- Represent ACMS at the quarterly FDOT meetings.
- Represent ACMS at FDOT Biennial Summits.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Small Business Owner
Jen's Jars
01.2014 - 01.2018
- Oversaw daily operations of small business including customer service and financial management.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Developed marketing campaigns to deliver messages to right audience.
SLD/ESE Support Team Member
Seminole County Public Schools
01.2012 - 01.2014
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Participated in workshops, trainings and conferences to improve educational skills.
- Encouraged critical thinking skills and problem-solving strategies among students.
Tax Preparer
Jackson Hewitt
01.2012 - 01.2014
- Maintained accurate records of all client transactions and filings.
- Computed taxes owed or overpaid for clients.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Used tax form instructions and tables to complete tax forms.
- Compiled data from clients to accurately complete tax forms.
PTA President
01.2008 - 01.2014
- Coordinated with the school administration on upcoming projects, fundraisers, and other activities.
- Provided leadership and guidance to committee chairs in order to ensure successful completion of tasks related to their respective areas.
- Developed strategic plans that outline goals, objectives, and timelines related to fundraising campaigns.
- Collaborated with teachers, staff, and administrators to coordinate student-centered activities.
Sales Consultant
Pamper Chef Consultant
01.2010 - 01.2012
- Created customized presentations for potential customers based on their requirements.
- Recommended, selected and located merchandise based on customer desires.
- Advised customers on best practices when using company products or services.
- Maintained records related to sales for store management.
Transportation Coordinator
Access On Time
01.2006 - 01.2008
- Ensured compliance with all relevant laws and regulations pertaining to transport operations.
- Reviewed contracts between company and its suppliers and carriers periodically to ensure terms remain up-to-date.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Assisted with the development of new transportation routes that would reduce overall costs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Office Manager/ EPA Regulations Specialist
Wekiva Utilities
01.1998 - 01.2004
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Produced thorough, accurate and timely reports of project activities.
- Coordinated office activities and operations to secure efficiency and compliance with EPA policies.
- Processed payroll accurately ensuring all employees were paid on time.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Shift Manager
Seaworld Dolphin Photo
01.1996 - 01.1998
- Communicated with other shift managers to facilitate continuum of customer service.
- Oversaw the training of new employees on customer service, product knowledge, and high volume cash handling techniques.
- Developed and maintained positive working relationships with staff, customers.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Managed a team of 8.
Page
Seminole County Public Library
01.1995 - 01.1996
- Developed strong understanding of cataloging books and other materials through various methods.
- Performed basic maintenance tasks such as dusting shelves and organizing periodicals.
- Oversaw check-in and check-out process of library books and materials at circulation desk.
- Organized programs such as story time sessions or book clubs.
- Resolved customer complaints and inquiries in a professional manner.
- Processed new materials for the library collection.
- Assisted in cataloging and indexing library materials.
- Maintained the circulation desk, including checking out books and other materials.
Office Manager
P&S Transportation
01.1991 - 01.1995
- Responsible for all office administrative duties, including multi-line phone system, transportation reservations, retail merchandise and supply ordering, and transportation scheduling
- Processing of progress billing including mailing of weekly and monthly statements, Processing of invoices and payments, and filing of open and paid invoices
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Management of 2-50 employees.
Education
Bachelor of Science - Anthropology
University Of Central Florida
OrlandoSkills
- Customer service
- Safe Road Crossing Procedures
- Effective Customer Communication
- Issue Identification and Resolution
- Leadership
- Safety Monitoring
- Workforce Management
- Performance Management
- Policy Implementation
- Verbal and Written Communication
- Team Leadership
Certification
- Certified FDOT Trained Trainer
Timeline
Crossing Guard/ Team Lead/ Area Supervisor/Regional Manager
ACMS
02.2017 - Current
Small Business Owner
Jen's Jars
01.2014 - 01.2018
SLD/ESE Support Team Member
Seminole County Public Schools
01.2012 - 01.2014
Tax Preparer
Jackson Hewitt
01.2012 - 01.2014
Sales Consultant
Pamper Chef Consultant
01.2010 - 01.2012
PTA President
01.2008 - 01.2014
Transportation Coordinator
Access On Time
01.2006 - 01.2008
Office Manager/ EPA Regulations Specialist
Wekiva Utilities
01.1998 - 01.2004
Shift Manager
Seaworld Dolphin Photo
01.1996 - 01.1998
Page
Seminole County Public Library
01.1995 - 01.1996
Office Manager
P&S Transportation
01.1991 - 01.1995
Bachelor of Science - Anthropology
University Of Central Florida
- Certified FDOT Trained Trainer
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