Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jennifer Burroughs

Northport

Summary

Dynamic leader and strategic planner with a proven track record at CTC, enhancing client engagement and streamlining operations. Excelled in project management and team collaboration, significantly boosting client revenue streams. Skilled in public speaking and relationship building, committed to continuous improvement and client satisfaction.

Overview

22
22
years of professional experience

Work History

Consultant

CTC
01.2020 - 02.2025
  • Analyzed client demands and formulated targeted aims for every consulting engagement.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Enhanced communication among team members to foster collaborative and supportive work environment.
  • Networked clients through social media.
  • Organized parties for clients.
  • Organized fundraising.
  • Provided consultation in person and virtually across the United States
  • Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
  • Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
  • Boosted client revenue streams by identifying and capitalizing on untapped market opportunities.
  • Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
  • Conducted in-depth market research to identify emerging trends, enabling clients to adapt and stay ahead in competitive industries.
  • Transformed client digital strategies, leveraging cutting-edge technologies to enhance online presence and customer interaction.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.

Startup Founder

The Holly House Project
06.2014 - 01.2024
  • Created The Holly Rogers Project to promote community literacy through a Little Free Library network in Northport and Tuscaloosa.
  • Non profit organization in memory of my friend, Holly Rogers, who was killed by a drunk driver.
  • Unveiled twenty Holly Houses at local schools and low income communities.
  • Obtained media coverage and awareness of the dangers of drunk driving to the community.
  • Collected and distributed books to libraries so that children had access to books.
  • Rallied community involvement
  • Organized construction and painted the Holly Houses with inspirational quotes for children to promote self- love and antibullying awareness.
  • Implemented effective marketing campaigns to increase brand recognition and attract new customers.
  • Secured funding for the startup by delivering persuasive pitches to investors.
  • Leveraged social media platforms for targeted advertising campaigns that boosted online visibility and brand awareness.
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Created organization's mission and vision statements for use by employees.

Bank Teller

Alabama One Credit Union
08.2010 - 06.2014
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Placed orders for customer checks and verified starting numbers.
  • Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Referred customers to other banking departments for specialized services.

Corporate Trainer

McAlister's Deli
03.2006 - 04.2009
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Enhanced corporate culture by conducting team-building activities and workshops.
  • Developed training programs to meet company objectives.
  • Supported company growth by designing targeted training programs for new hires.
  • Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
  • Supervised a team of trainers, providing guidance on instructional design techniques and delivery methods that maximized learner outcomes.
  • Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
  • Monitored employee progress and gave feedback to management and additional training requirements.
  • Increased overall job satisfaction through the delivery of personalized career coaching sessions.
  • Created training programs and instructional materials to further educate personnel.
  • Maintained records on attendance and participation.
  • Prepared educational materials such as module summaries, videos and informational packets.
  • Delivered impactful presentations at industry conferences, raising brand awareness while sharing best practices with peers.
  • Leveraged feedback from training sessions to continuously refine and improve training strategies.
  • Coordinated with subject matter experts to ensure training material accuracy and relevance.
  • Promoted culture of safety by conducting regular training on workplace safety protocols.
  • Facilitated diversity and inclusion training, promoting more inclusive workplace.
  • Trained and mentored hundreds of new personnel hired to fulfill various roles.
  • Provided coaching and mentoring to employees.
  • Opened new locations across the country.

Assistant Manager

McAlister's Deli
01.2003 - 03.2009
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Bachelor’s Degree Nursing (haven’t Obtained Yet) - Anatomy, Nursing, Sociology, Medical Terminology

Shelton State Community College
Tuscaloosa, AL

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership & development
  • Client relationships
  • Integrity and honesty
  • MS office
  • Strategic planning
  • Issue resolution
  • Project leadership
  • Public speaking
  • Goal setting
  • Time management
  • Client engagement
  • Continuous improvement
  • Client rapport
  • Project management
  • Organizational development
  • Business planning
  • Executive support
  • Decision-making
  • Team collaboration
  • Verbal and written communication
  • Business presentation
  • Reporting writing
  • Reports and documentation
  • Teamwork and collaboration
  • Excellent communication
  • Multitasking Abilities
  • Relationship building

Accomplishments

  • Organized Cancer Treatment ‘Happy Bags’ for patients undergoing chemotherapy in memory of my mother, Debbie Stalfort. She passed in 2023 of Pancreatic Cancer.
  • Founded Holly Houses in Northport/ Tuscaloosa County to promote Literacy.
  • Familiar with sign language.
  • Hosted and directed community service.
  • Developed leadership program for girls of all ages.
  • Developed the Debbie Stalfort Scholarship Program to help young women attend college.

Languages

English
Full Professional
Sign Language
Limited Working

Timeline

Consultant

CTC
01.2020 - 02.2025

Startup Founder

The Holly House Project
06.2014 - 01.2024

Bank Teller

Alabama One Credit Union
08.2010 - 06.2014

Corporate Trainer

McAlister's Deli
03.2006 - 04.2009

Assistant Manager

McAlister's Deli
01.2003 - 03.2009

Bachelor’s Degree Nursing (haven’t Obtained Yet) - Anatomy, Nursing, Sociology, Medical Terminology

Shelton State Community College

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Jennifer Burroughs