Jennifer Bushey
Allendale,MI
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Barista
Tea Time Cafe LLC
02.2024 - Current
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained clean and organized workspace for optimal productivity and safety.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Educated customers on tea offerings, promoting upselling opportunities and enhancing their overall experience.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Streamlined order processing through accurate cash handling and efficient use of point-of-sale systems.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
Costumer Service Floor Supervisor
McDonalds
04.2021 - 08.2023
- Provided backup to step in to assist with various tasks whenever employees were absent or at lunch.
- Restocked and organized supplies.
- Helped customers complete purchases and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
Education
Bachelor of Arts - Psychology
Grand Valley State University
Allendale, MI 08.2022 - Current
High School Diploma -
Leslie High School
Leslie, MI 09.2018 - 06.2022
Skills
Employee training
Staff supervision
Customer Relations
Flexible and Adaptable
POS Systems
Table Bussing
Cash Handling
Opening and closing duties
Beverage Preparation
Exceptional customer service
Friendly and outgoing
Timeline
Barista
Tea Time Cafe LLC
02.2024 - Current
Bachelor of Arts - Psychology
Grand Valley State University
08.2022 - Current
Costumer Service Floor Supervisor
McDonalds
04.2021 - 08.2023
High School Diploma -
Leslie High School
09.2018 - 06.2022
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