Jennifer Busk
Sevier
Summary
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Overview
2
2
years of professional experience
Work History
Head Cashier Supervisor
Home Depot
Richfield
07.2023 - 08.2025
- Supervised cashiers and ensured adherence to company policies.
- Managed cash register operations and balanced cash drawers daily.
- Trained new cashiers on procedures and customer service standards.
- Resolved customer inquiries and complaints with professionalism.
- Coordinated scheduling for cashier staff to maintain coverage.
- Implemented process improvements to enhance checkout efficiency.
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Provided guidance on best practices for handling difficult customers or situations.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Resolved customer complaints promptly and professionally.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Processed exchanges and returns by inputting in company database.
- Oversaw maintenance of store facilities including stocking shelves, cleaning floors.
- Monitored cashiers to ensure accuracy of transactions, compliance with procedures, and customer service standards.
- Initiated and managed daily cashier operations, including opening and closing procedures.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used Point of Sale register system to complete transactions.
Education
High School Diploma -
American Fork High School
American Fork, UT01-1991
Skills
- Cash management
- Point of sale
- Transaction accuracy
- Process improvement
- Employee training
- Customer relationship management
- Conflict resolution
- Problem solving
- Leadership development
- Effective communication
- Time management
- Cash register operation
- Cash handling expertise
- POS system proficiency
- Customer complaints handling
- Employee scheduling
- Team leadership
- Employee performance evaluation
- Store opening and closing
- Assignment delegation
- Point of sale systems
- Customer service
- POS systems
- Store opening and closing procedures
- Payment processing
- Cash handling and management
- Shift scheduling
- Mentoring and coaching
- Checkout monitoring
- Staff training
- POS system operation
- Customer complaint resolution
Timeline
Head Cashier Supervisor
Home Depot
07.2023 - 08.2025
High School Diploma -
American Fork High School
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