Jennifer Busk

Head Cashier

Home Depot

2023 - 08.2025

Supervised cashiers to ensure accurate and efficient transactions.
Managed daily cash register operations and balanced cash drawers at shift end.
Trained new cashiers on customer service standards and operational procedures.
Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
Implemented process improvements to streamline checkout efficiency and reduce wait times.
Collaborated with management to develop team schedules and optimize staffing levels.
Conducted regular audits of cash handling processes to maintain compliance with policies.
Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Helped customers complete purchases, locate items, and join reward programs.
Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Educated employees on register use, merchandising, and customer service.
Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Assisted customers by answering questions and fulfilling requests.
Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
Led cashiers and associates in providing thoughtful customer service.
Taught employees fundamentals of register use, merchandise scanning and customer service.
Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
Mentored new team members on POS system operation, customer service strategies, and sales goals.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
Processed both cash and card purchases and returns.
Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Resolved escalated customer disputes with special actions such as discounts.
Streamlined the checkout process for improved customer experience and reduced wait times.
Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
Contributed to store promotions by informing customers of available discounts or special offers at checkout.
Helped management develop employee improvement plans and motivate team members to continually improve.
Enhanced team productivity by training new cashiers in efficient checkout procedures and customer service standards.
Streamlined checkout process, reducing average wait time for customers.
Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
Improved customer satisfaction with prompt and courteous service, resolving complaints and inquiries with empathy and professionalism.
Collaborated with team members to maintain clean and organized checkout area, promoting positive shopping environment.
Implemented promotional strategies to increase sales, effectively communicating offers to customers.
Communicated with customers and team members to solve problems.
Trained team members on cash register operation and cash handling.
Restocked and organized merchandise in front lanes.
Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Operated POS cash register and equipment to collect payments.
Monitored areas for security issues and safety hazards.
Processed refunds and exchanges in accordance with company policy.
Performed cash, card, and check transactions to complete customer purchases.
Learned duties for various positions and provided backup at key times.

Summary

Overview

Work History

Head Cashier

Education

High School Diploma -

Skills

Timeline

Head Cashier

High School Diploma -

Similar Profiles

SARAH MOREIRASARAH MOREIRA

SABRINA SIKDERSABRINA SIKDER

Carmen MonterrosasCarmen Monterrosas

DeMarius Holmes Jr.DeMarius Holmes Jr.

Chelsea Danielle BurnetteChelsea Danielle Burnette