Jennifer Bussan
Sun Prairie
Summary
Dynamic Patient Services Manager at Access Community Health Centers with a proven track record in enhancing patient satisfaction and compliance. Skilled in employee training and conflict resolution, I successfully implemented policies that improved service efficiency and team collaboration, ensuring high-quality care and operational excellence.
Overview
27
27
years of professional experience
Work History
Patient Services Manager
Access Community Health Centers
Madison
11.2008 - Current
- Managed daily operations of the patient services department including scheduling appointments, assigning tasks, and ensuring compliance with regulations.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Analyzed data from various sources such as surveys or online reviews to determine areas for improvement within the department.
- Ensured that all patient inquiries were handled efficiently and effectively according to established protocols.
- Developed and implemented patient service policies and procedures to ensure the highest level of customer satisfaction.
- Provided guidance on billing processes and payment options for patients.
- Resolved complaints from patients in a timely manner while maintaining positive relationships with them.
- Recruited, hired and trained new medical and facility staff.
- Conducted regular audits to ensure accuracy in medical records maintenance.
- Explained policies, procedures and services to patients.
- Performed administrative duties such as ordering office supplies or managing employee payrolls.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Organized educational sessions for staff members on new technologies related to patient services management.
- Trained, supervised, and evaluated staff performance in order to maintain high standards of quality patient care.
- Worked effectively in team environments to make the workplace more productive.
Quality Management Assistant
Community Living Alliance
Madison
08.2005 - 11.2008
- Performed data entry for quality surveys and project data, ensuring accuracy and timeliness.
- Supported the Member Advocate in managing the complaint and appeal process, including coordinating Appeal Committee hearings.
- Retrieved and analyzed data for VPrime, creating detailed reports in Excel to support departmental functions.
- Assisted with project and quality meetings by scheduling, preparing agendas, and documenting meeting minutes.
- Collaborated with the Education Coordinator to prepare and execute training events, including staff coordination, training registrations, and class list creation.
- Generated training certificates and maintained an education database in Access for streamlined tracking and reporting.
Accounting/Warehouse Inventory Clerk
Clack Corporation
Windsor
08.1998 - 01.2005
- Processed all outbound paperwork for truck and container shipments, including the creation of packing slips and bills of lading, while maintaining warehouse location systems to meet customer service requirements.
- Managed and revised sales orders to ensure accuracy and compliance with operational procedures.
- Compiled data for credit memos, ensuring pricing and inventory accuracy before issuance to customers.
- Provided supporting documentation for freight bill verification and corresponding general ledger entries. Entered freight invoices into accounts payable for payment and customer invoicing.
- Researched, documented, and filed claims with freight carriers and UPS/FedEx Ground for damaged products.
- Assisted the Accounting Manager with month-end reporting, ensuring all data was accurate and timely.
- Entered and processed purchase orders, ensuring accuracy and timely fulfillment.
- Sorted, matched, and mailed accounts payable checks; assisted with the entry of payables.
- Maintained accounting files, ensuring proper organization and easy access to necessary documentation.
- Supported billing and invoice processing, ensuring timely and accurate completion of all related tasks.
Education
Some College (No Degree) - Business Administration
Trinity Christian College
Palos Heights, ILSkills
- Employee training
- Problem solving
- Analytical skills
- Conflict resolution
- Teamwork and collaboration
- Team leadership
- HIPAA compliance
- Insurance verification
- Budget management
- Analytical thinking
Timeline
Patient Services Manager
Access Community Health Centers
11.2008 - Current
Quality Management Assistant
Community Living Alliance
08.2005 - 11.2008
Accounting/Warehouse Inventory Clerk
Clack Corporation
08.1998 - 01.2005
Some College (No Degree) - Business Administration
Trinity Christian College
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