Jennifer Busselle
Running Springs,CA
Summary
Dynamic managerial professional with a proven track record of streamlining processes and driving high-performing teams to success. Recognized for exceptional analytical skills and a commitment to achieving results while fostering an environment that encourages innovation. Collaborative leader adept at adapting to changing needs, empowering teams to excel and exceed expectations. Passionate about leveraging expertise to enhance operational efficiency and deliver outstanding outcomes.
Overview
12
12
years of professional experience
Work History
Manager
Pub Thirty-Two Irish Restaurant
04.2023 - Current
- Maximize efficiency of administrative processes by completing paperwork in a timely manor.
- Optimize site processes to ensure high team performance.
- Determine areas of improvement for cost control and initiate changes.
- Define employee functions and keep individuals of task.
- Implement safety policies to reduce and eliminate incidences.
General Manager
Muldoon's Irish Pub and Restaurant
12.2020 - 04.2023
- Formulate strategies to improve sales.
- Decrease labor and overall costs, ensuring maximum profitability.
- Coordinate and plan special events with ownership and community programs.
- Upsell private event packages such as: Weddings, Celebration of Life, Baby Shower, etc.
- Execute contracts when needed.
- On boarding of all FOH and BOH staff members.
- FOH and BOH ordering, including bar.
- Oversee all operations of the restaurant.
- Make certain business practices on par with California law and HR standards, including up to date certifications for staff members.
- Manage and book all entertainment, building music repertoire for the business.
- Supervise pricing and inventory policies and functions to ensure competitive pricing and achievement of projected gross margin.
Lead Server
Muldoon's Irish Pub and Restaurant
04.2014 - 12.2020
- Trained and mentored junior servers on menu knowledge and customer service standards.
- Oversaw daily operations, ensuring efficient workflow during peak service hours.
- Coordinated front-of-house activities to enhance guest experience and satisfaction.
- Implemented process improvements to streamline order management and reduce wait times.
- Create lasting relationships with guests.
- Use of my knowledge and authenticated personality to upsell products.
Education
License - Insurance
California
11-2023
Certificate - Natural Health
Center of Excellence
Online04-2018
Skills
- Motivated to succeed through dedication and time management
- The ability to create strong and lasting partnerships
- The ability to comminate and sympathize efficiently
- Detail-oriented approach
- Create and manage POS solutions
- Computer literate, experienced with: Outlook, Teams, Zoom, Discord, Microsoft Word, Google Workspace, etc
Languages
English
Timeline
Manager
Pub Thirty-Two Irish Restaurant
04.2023 - Current
General Manager
Muldoon's Irish Pub and Restaurant
12.2020 - 04.2023
Lead Server
Muldoon's Irish Pub and Restaurant
04.2014 - 12.2020
License - Insurance
California
Certificate - Natural Health
Center of Excellence